For the past 15 months we have had problems with audio and video reception on our TV. Attempts by Brighthouse to resolve = total failure. How they tried to fix problem is worse. When you call them you must completely describe problem to cust. svc. rep. She in turn schedules a tech but you must wait at home for a 3 to 6 hour period to accommodate the schedule of the Brighthous Tech. To date we have spent over 68 hours of our time waiting form and hosting techs. Each claimed they "fixed the problem" (which incidently is a Brighthouse problem not the anything the customer did wrong). To add salt to the wound, each time we call to report the 'same problem which their tech failed to fix, we have to give the service rep the same info since they claim it is not listed on their computer screen. This takes approximately 15 minutes to accomplish. Then when the tech shows up he is also without any details about what Brighthouse has attempted to date. The techs repeat their standard checks and claim the problem is fixed but don't monitor the TV to see if the statement is valid. To date no tech has diagnoised nor fixed the problem. Yet we keep getting billed for the service with one exception of a credit of $7.52 for interruption of.service. I made several requests for them to send a seasoned tech to diagnoise and for a manager to call me since I was a department head in a much larger tech company years ago and know the routine. To date I have had two calls which went to my voicemail but I have called back 9 times and no additional response to date. I document every incident and have reported Brighthous to their regalatory agency but no response from them to date. Please note that all techs that arrived at my house were as frustrated with the system as I but they are not in a position to say so publically. The problems clearly resides in the policies and procedures of Brighthous which are established at the higher level management level and neither customers nor non-management employees are present at those meetings. The regulatory agencies are mandated and equipped to bring action but they need documentation from and prodding by the people. The regulatory agency for Brighthouse is the FCC. If you are having similar problems document, document, document and mail your complaints to the FCC return receipt requested. FRUSTRATED CUSTOMER OF BRIGHTHOUSE

I just moved to lakeland florida from idaho and had to get internet service, i wanted to get comcast as i had previously had it in west palm beach when i lived in florida before. i've had this roadrunner lightning crap for about two months now and i am enraged at how slow and laggy the connection is, every other time i click on something it says "Not Responding" or it just loses connection altogether, how can i lose connection? i have a friggin PC and a cable box?!

i've had bright house technicians look into the connection spee... twice!!! and each time they said it was fine and that it was fixed, and they charged me for having the technician take at a look at their crappy connection!!! they should be sued for false advertising for calling it road runner lightning, it should be called sidewalk snail crawling. I might as well have dial up than this crap. I'm going satellite.

Too many service interruptions. Cable, phone, and web out for 2 hours today, and 3 hours yesterday. Outages are far too common - several per month. High speed internet is not always fast. Cable boxes have to be reset 1-2 times per week when they lock up. Cable boxes take too long to change channels - not enough processing power in them.

I have never experienced such shoddy shoddy service!!! How dare you call yourself an internet provider. Last Wednesday evening my net went down. Its never worked right...up and down all the time. I've called so many times. You do your best not send someone out to my home to save yourself money. I called last week, Thurs morning to put in a work order. After having to go through a whole rig a ma roll with your foriegn tech specialist, who by they way I cannot understand, and who does not understand what I'm saying...I was transferred to someone else, then someone else, then someone else, finally a work order is placed and I'm told it will be one week until someone can come to my home and troubleshoot my problem. One week without internet, which as I told customer service is my main mode of communication with my husband on an Army base overseas. Still, you could not send someone sooner. I was so angry...I cancelled my service altogether with Brighthouse ...my cable too! My husband works hard for his money and it will not be spent at Brighthouse!!! I knew when I cancelled that Brighthouse has the monopoly on cable and internet for my area, no one else comes out here! but sometimes you have to bite to bullet and say HELL NO! I won't spend my money for a shoddy shoddy service. Also, the local customer service is no better. When you go down to local office they don't want to be bothered with you as a customer. I never experienced this with COMCAST...never. I may write my congressman and complain about the Brighthouse monopoly!!! This is very sad!!!

Bright-house is not only the worst in service and customer service i have ever experienced, it is the worst EXPERIENCE i have ever had to endure. Bright-house was always a big black could hanging over my head everyday for two *** years. My Internet would cut out every 10 mins for about 5 mins then come back on. This proved very problematic as one could imagine. Technician after technician came out and all of those pompous incompetent *** offs claimed that they had fixed the problem. "Just a bad wire." or "Whoever was out here last really messed this up." or "the signal from the tap is bad." After about a year of it not working i decided to just forget it and live with my crappy Internet.

Until one day when I reached a breaking point when taking an online college course exam. My Internet cut out and i received a zero for the exam. So i made another appointment for between 1 and 2 p.m. The guy does not show up until 9:00 at night and he is too tired and it is too late for him to do anything. They make another appointment for the following day and do not show up at all. i then filed a complaint and was told that a supervisor would call me and show up at my house to fix the problem within 48 hours. 48 hours passed no calls so i called again and was told the same thing. I got in touch with a supervisor and said that the technician supervisor would be out with the next week. No technician. when through this process about 3 times until i FINALLY got the so called "expert" out to my residence. The guy they send, he barley speaks English as I am trying to explain to him my problem. He spends 6 hours at my house climbing under the deck, going up into the attic and climbing telephone poles. Only to have my Internet cut out 10 mins after he leaves my house. there were no other options for Internet in my area at the time so at this point I decided to cancel my cable TV with them.

I was told over the phone that I would pay for Internet and phone and only have to pay 2.95 a month for a cable card for my tivo. They of-course neglected to mention that getting rid of cable breaks up their combo package and my bill, which I was under the impression would go down, jumped from 198 dollars a month to 277. I was supposed to receive credits for not having Internet for so long and for all of the late and missed appointments. The credits were applied to my bill once my bill had increased so there appeared to be no real change in my bill for 2 months. when i finally realized that all my credits had already been applied and now i was stuck with a monthly bill of around 277 i decided to pay it off and cancel everything all together. I paid my bill of 277 and then cancelled immediately the next day. I received a confirmation email saying they owed me 227 dollars. after not receiving anything for a few weeks i called customer service where the lady told me that they were sending me a refund check of 227 plus another check to refund me for not having services for the month of august. due to the fact that they charge service a month in advance this made sense to me and she said and i would receive my check within 3 to 5 weeks.

Today it had been 6 weeks since I had spoken to them decided to call their horrible customer service to check the status of my check. This guy insisted to tell me that there was no money that they owed me and that the bill i paid on July 30 only paid for services up until august 7. he said there was a credit of 98 dollars that was owed to me. The account is under my landlord's name and i pay the bill and deal with bright-house. My 98 dollars(which was supposed to be 2hundredsomething) had been taken off the bill of another account under my landlord's name. all this was done without ever notifying me. So now i have to ask my landlord for 98 dollars and explain why. Sorry for the lengthiness but i felt everyone should know how how terrible bright-house is in ever aspect of a business.