Britannia International Hotel

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Category: Travel

Contact Information
United States

britanniainternationalhotel.com

Britannia International Hotel Reviews

max hall November 1, 2010

offering for jobs UK

BRITANNIA INTERNATIONAL HOTEL {bih}.

ATTN: MR. SAPAN DEZWIN VINCENT,

Please find attached for further proceedings on your job processes. You are to refer to Co-ordinator in India for further proceedings on time.

Sequel to the resumption of your job, he will assist you considering the essentiality of time involved; Representing a higher percentage of expatriate services employees in relations to this project.

You will contact him and he shall assist you in timely obtaining of your necessary residence and a work permit papers/ VISA with the United Kingdom Immigration Services.

BRITISH COUNCIL:

Contact: Mr. Michael Rawlings,

Number: 0091 958 247 9574 begin_of_the_skype_highlighting 0091 958 247 9574 end_of_the_skype_highlighting begin_of_the_skype_highlighting 0091 958 247 9574 end_of_the_skype_highlighting

E-mail: [email protected]

You are not going to the British Immigration or British council of interviews or any meeting with them or with Mr. Michael Rawlings, as they will purposely fail you with out any good reason)

Please endeavor to update us on your successful processes with him for liaison purpose.

Regards,

Good luck in your answers.

MR. ERIC MILLER,

Human Res. Dev. Manager Tel: +44 {0} 70100 39869

+44 {0} 70318 40585 Fax: No 0044 7017035491

Reception staff is on duty 24 hours Tel: +44 {0) 7031 84 0787

BRITANNIA INTERNATIONAL HOTEL

Jekudo November 17, 2009

A shambles in services and even worse at handling complaints

My husband has a degenerative condition called Huntington's Disease and I am his full time carer. Last Christmas I decided we would spend time together at our local Brtannia Hotel on a Christmas Package break to have something special to remember given our days of travelling together, and indeed time together as is running out. The break was also meant to take some of the strain off me even if for only a few days.

Only when we arrived at the hotel a couple of days before Christmas did we find their was no room service. The result was that I was running back and forth all the time. It didn't end there though. The service was so poor we booked out a day early and I wrote a 6 page complaint letter cataloguing the problems. This included Christmas Lunch being delayed so long there was initially no room for us in the restuarant given I couldn't have my husband standing in a queue for 40 minutes to go in.

Upon return home I sent a hard copy complaint to the Hotel Manager; an e-mailed complaint via their HQ and I have phoned several times only to be fobbed off. The last occassion of enquiring as to why I have had no proper response is the last straw!

Last week when I enquired again I was told a letter had (conveniently) just been written and was in the post. The Duty Mnager said he had a copy in his e-mail but the hard copy could have got lost as it was sent during a postal strike. To add insult to injury he then said he could not forward his e-mailed copy as his e-mail was down (how convenient?) but he would send it on or get another hard copy sent as soon as possible. Several days later I have still heard nothing.

At best Britannia are incompetant, at worst they have such a disregard for their customers they employ staff who lie and use excuses to avoid complaints and hope I will go away.

I should add in my complaint, and since when I have spoken to them, I have never asked for my money back or compensation. I have only ever wanted a written acknowledgement and formal apology. They cannnot even be bothered to do that!