I fell for this "free sample" scam too. I ordered it on 8/7, received it on 8/21, but my visa was charged on 8/18. How can the 10 day trial begin before the product has been received?! I actually called them on 8/16 when I hadn't received it and spoke to a supervisor, Alex Mendoza, who said she would reset the 10 day trial. On 8/24 I called to cancel with them and request a refund of the $87.47 that was charged on 8/18. I spoke to a different supervisor, Camille, who agreed to the refund and to cancelling my account. She did neither.

When my visa bill arrived in late September, I saw that on 9/9 Brite White had charge another $87.47. On 10/4 I called them again and spoke to a supervisor named Ann. We went round and round in circles, my relating the chronology of calls, cancellations, and charges. She put me on hold to speak to "higher management" and came back to offer me the cancellation that should have been done on 8/24 and a refund of only one of the charges. She absolutely refused to refund the other charge and would give no reason. I asked to speak to the "higher management" who had made this decision and she said they don't take calls.

These people are truly scam artists.

I ordered a product from Extreme Brite White or Brite White. They had a second company "confirm the order" . It was a week later when the Confirmation Company Called to Confirm the Order. They asked again for my credit card number.They only talked about the order I originally placed, they did not speak of any other products or offers. A week later I see an CHARGE ON MY CREDIT CARD FOR $99.00. It was from this second company. And a few days later I received a product from them - that I did not ask for or order.

It was deceptive scam.

I did not use either product and am sending them back and trying to get the charges reversed. I have also contacted my credit card company who will dispute the charges.