My husband and my first trip to Europe was a total nightmare. We were on our way to Belgium and had a transfer in London, at Heathrow airport. Unfortunately for us, it was the opening day of their "terminal 5". After a delayed departure from London to Belgium due to luggage problems, our bags never found us at the hotel we were in for 5 days. I don't understand why BA can't undo in 5 days the mess they created in just 1 day. We are back home now, thank God, and a week has gone by and I am sorry to say we are still without our bags.

I have never experienced such complete negligence from a company or person. I have only to tell of my story to fellow friends and family as I await on the arrival of my luggage. Needless to say, I will never fly British Air again!

I am a 68 yr old woman travelling alone from bangalore to dallas with a couple of baggages ... is a lousy - screwed system of baggage handling and customer relations from british airways...

I travelled bangalore - london - miami - dallas... After coming to miami i was told that my luggage did not accompany me to miami..inspite of the fact that i checked in the blr airport almost 3 hrs in advance...!

I was told that i can 'peacefully' go to dallas and the luggage in a day... Little did i know that british airways is notorious and is popular to delay and lose luggage on their flights ...

I am traveling alone and did not carry even a single set of clothes ... I am in someone's home who is a friend and it is the fourth day without my luggage ...

I have tried atleast 100 calls to the 1 800 number to speak to some sales representative but in vain ... It is extremely horrible and it is getting very embarrassing every passing day as i am not mobile and cannot depend on the people with whom i am staying ...

I have been constanting troubling the local vendor who delivers the luggage for ba and venting out of my frustration on them fully understanding that they are not at fault and cannot do anything ...:-((

I am now looking ways and means to sue you guys for all the embarrassment that i have been metted with and thinking if i deserve all this just for flying british airways ...

'word of mouth' publicity (!!) works wonders ... Need i say more ...

I hope this customer relations mail reaches some sensible people and that they act fast and deliver my luggage at the earliest...

I also spoke to some online support guy who tells me that ba does not have a 'non' 1-800 number ... !! Do they want me to believe this ...

How i wish i knew some foul language ... Am not looking for a good attorney to sue them for all the mental agony and frustration and trouble that i have gone thro' and am going thro ' for the last 5 days now ...!!