We were booked on Comair/ BA 6292 on March 26 2011 from Livingstone to Johannesburg. When we checked in no comment was made on a delay. After the SAA flight from Livingstone to Jnb had departed we were told that the flight would be three hours late in arriving. To cut a very long story short, the plane did not arrive for nearly five hours, we boarded a Kulula flight which had NO FOOD on board, we had not been offered one single thing to eat or drink by BA groundstaff, they had volunteered no information on the delay nor the whereabouts of the plane. My children had by that time gone for nearly 12 hours with no food- there was nothing to eat at the airport and over 100 people waiting for the plane. By the time it turned up, via Victoria Falls in Zim, we were all worried about missing our overseas connections. The (unpleasant) flight crew told us arrangements had been made to expedite our baggage at OR Tambo but on arrival we were not even parked at a gate- we were stranded taking a bus to the terminal. By the time I got to the in transit desk the SAA agent gave me boarding passes (I am an elite flyer with the Star Alliance) but told me that if my husband did not hurry to book in the luggage we would miss the flight. The luggage took half an hour to come by which time we had missed the last boarding call. SAA at that point said it was up to BA to sort us out. We went with the agent to the BA ticketing counter where upon we were told we would get "nothing" and that their obligation to us had ended when we got off the plane! She rudely said we should have been given vouchers by the ground crew in Livingstone! By that time we had missed our connection to London and our ongoing flight to Canada. I have written to COMAIR with no response, written to BA to ask for a document to send to my insurance company for us to make a claim for the $1, 600 it cost us to spend a day in a dreary airport hotel in Johannesburg with three tired children. Shame on you BA, never again. I will stick with the Star Alliance and wish I had made the connection with SAA.

With regards to my compliant logged on 4th of FEB 2010, I was asked to mail a lady by the name of Tessa Enslin my claim form that I needed to fill in. Two months have passed and I have not received feedback from her . I sent her a mail for feedback on the 2502 and got no reply . All I can say is British Airways ***** !!!