I have been on a merry go round with BA's Executive Club based in USA
since last November.

Three of us flew from JFK to Gatwick and back to Bermuda last November.
Only my three year old daughter got her miles automatically.

I got my miles after repeated requests and repeated providing of
documentation.

Four months later I'm still trying to get miles for my wife (only 25% of
actual miles). The account has been changed to her married name after I sent in a ream of documentation.

Executive Club is telephone and fax only (What's wrong with e-mail and
pdf files?)

Customer Relations (next level) is mail and fax only, no telephone, no
e-mail. They quoted me a reference number a month ago in an e-mail and
nothing further. I can't reply to their e-mails, they bounce back.

I submitted the request on the web portal.

I get a letter saying they can't identify my reservation but my last
name is relatively uncommon.

I go to Customer Relations, I get a case number but no further
correspondence from them.

I telephone them but their equipment is down and they are incoming calls
only, they are not allowed to make outgoing calls.

I don't have the miles and I've no idea why I'm not getting them
automatically despite giving all the information out before we paid for
the ticket.

I submit BA should have a system for giving Executive Club miles that
works most of the time and when it doesn't it should be made as easy as
possible for the customer to complain, not as hard as possible.

I wonder where I go to give BA feedback on their outsourcing of awarding
frequent flyer miles? I wonder how many other people are having the same
problems as me? How do I get my wife's miles when I've tried everything
Executive Club's two channels recommend? Does Willie Walsh's have an
e-mail address where I can leave feedback (and get rectification?)