Hi !
I just wantend to report my problems with British Airways. I recently booked a flight to Barcelona for summer vacation. Unfortunately my mom went seriously sick one week before the flight. I wanted to stay with her and so I called the service number from BA to get information about how to change the flight and how much it would cost. The assistant on the phone was rather confused, couldn`t really give me information about alternative dates or the exact prices and in the end said i wouldn`t have to pay the full charge but at least 50 percent. That really bothered me. I´m furious about the money I lost and also about the incompetent staff . In the end I wouldn`t recommend flying with British Airways to anyone.

My complaint is about the closure of Heathrow airport and the slow and completely disorganized response by BA due to a little bit of snow. Stranded customers felt a total lack of cooperation between the BA staff and their manner in dealing with such a situation. The helpline provided did not work at all, and through there accounts people said it was a helpline based in India! Otherwise customers are to go on the internet to rebook a flight that did not exist, since all the flights are canceled. What a complete farce! All the time I was stranded on the island the BA assistance staff were providing different unreliable information that made the crisis all the worse. There was no effort to put people on waiting lists for outgoing flights and they obviously did not provide any information over the fact that they had the responsibility to accommodate customers. Heathrow airport is the main base of operations for BA, but everything that was done as a response to the snow situation forces me to understand that BA are unreliable, indifferent over customer ills, and completely irresponsible over their obligations. From this crisis and my personal experiences I will never fly with BA again and when I do come to London, I will never again go to Heathrow airport. The heads of BA and of Heathrow airport should resign due to their irresponsible response over the situation and to their complete lack of compassion to customer’s ills.

Hi
I am writing about british airways airline. I was on my hoiliday to india in last month (november). The time I was checking In from glasgow to delhi the staff was very helpful and had a good skills about customer services. On that time my weight in main baggage was about 28kg each bag. The staff never been overcharged from me and without any hesitation i checked in. The time I was coming back from Delhi on 30th November with Flight no. BA142 at 3.30am in the morning the staff at the delhi airport was so cheecky and not happy to help. I had to wait in long queue to check in. The time went on the counter Gourav mehta was on the counter and he was looking in the rush to check in. the way he was speking with the other customers and also with my group he was so cheecky. and after that he made a point i have to pay for the extra weight in the main baggage eventhough my weight for the main baggage was same as last time what i had from glasgow to delhi. Where at glasgow airport there was no objection with weight at delhi they were looking for extra money for same weight. When I asked for manager He said I had to wait then he call another member of the staff his name was Rohit Gupta. He present himself as a manager to me. I ask him are u manager? He say No. I says to him I want to speak with manager and he said I had to wait about half an hour to 45 minutes to speak to the manager. I think that is ridicolus such a big airline there is no manager available to talk to the customers. I waited about 0.30 minutes but there was no sign for manager then I decided not to wait longer and i Decided to pay rs 4230.00 for both bags and i will never will fly again with BA.

This Airlines should be ashamed of themselves! After being Robbed in Italy with my wife and 9 year old daughter, i called BA to tell them that we had been robbed and had to head back to Florence to get new passports. WITHOUT OUR PERMISSION THEY CANCELED OUT TICKETS, LEAVING US COMPLETELY STRANDED! They said that a refund would take 6-8 weeks, AFTER 5 MONTHS OF ME CALLING THEM CONSTANTLY (huge amounts of time lost on the phone talking to people who hardly speak English) They had the nerve to refund me $212.72 from tickets that I paid $2, 410.10, with no details of their accounting and how they arrived at this number. If BA is reading this My Booking # is 458329, and I'm still waiting for my additional refund! We have been loyal customers of theirs for years, with frequent international travel. NEVER AGAIN! BUYER BEWARE! BA will screw you if they have the chance, If you have a ticket and all goes well, then good for you. If tragedy happens and you are the least bit vulnerable they will spit on you and dance on your grave. They are a perfect example of a huge uncaring corporate mentality. They do not deserve your business.

A minimum expectation when booking this flight with BA is to have entertainment for the duration of my flight of 11hours. When I reported the monitor was not working and your crew member Tony reseted it several times. After the last time I had to go find him to ask what he was going to do next and he responded that there was nothing else he could do, as the flight was very full and the only seat available would be 38E or 37E (can't be sure but it was one between 2 people and another row of seats infront unlike where I was seated in 40E ( no seats in front and plenty legroom) which I'd pre-booked online specifically to get comfortable legroom. I received no apology for the inconveneince from Tony only "Do you want to talk to my boss (Helen)" and brushed off. Also when i asked if bus class was also full, he abruptly stated that even if it wasn't he couldn't move me there. Does your staff receive no training in dealing with complaints?

So i was basically left with a Choice of a worse seat or not having entertainment. Clearly your equipment is not regularly checked, and yet no extra entertainment units or repairs are made possible.
My colleagues' seat beside me 40d was duck taped in order to keep it up!?!

Another few things that occurred on this flight: On take off the lights were left on, during flight the lights went on and off randomly a few times, seemed unlike the procedure I'm used to seeing on flights, and to top off a bad experience, during the 20 minute descent a loud alarm went off for about a minute. No communication was made after to explain what that was about . All these things gave an all round impression that a) procedure is not very important at BA b) your planes are not very well maintained ( at least not the parts your clients get to experience)