I had booked my flight to India and back with British Airways. My family which includes my wife and my 2.3 year old son left from Lubbock via Dallas and London to Bangalore. At the London Airport the BA staff observed that my son had an endorsement on his passport equivalent to a Permanent Resident card (as he was yet to receive his PR card) and allowed us to travel to Bangalore.
On our return trip, which was scheduled for the 7th September 2009, I was to fly with my son from Cochin via Mumbai and London to Dallas and subsequently to Lubbock. I reached Mumbai with my 2.3 year old son and had to move through airports and finally came by to the International airport at Mumbai and was made to check in at the BA counter.
They verified my passport and PR card and then verified my son’s passport and saw the endorsement and stated that we could not board the flight as the endorsement could not be accepted. When I stated that it was with the same endorsement that I travelled to India with, they had no answers.
This is when my ordeal began. The staff at the BA by the name of Kiran(Name changed) just refused to say anything else. He refused to understand that I was with a 2.3 year old son and absolutely no empathy for the place and situation I was in. Further he did not give me an option on what to do next. It seemed that I was taking a transport bus to a remote village to India because Mr.Kiran was not bothered whether I take the flight or not in the future. He did not mention what happens to my ticket. Did not give me an option.
I was in a city where I did not know whom to contact. On the same day that is September 9th 2009, I took another flight back to Cochin as I knew there was no point in staying back in Mumbai.
On returning back to Cochin, I took a flight with another airline and came to the US on September 11th. 2009. The ignorance exhibited by the British Airways

• Would have costed me my job as I was to join back work on June 11th 2009.
• Both my son and myself was put through mental torture with no one to help at the Mumbai airport and it seemed that everyone was asking me for money for helping us at the airport.
• It costed me dear as I had to take another flight back to Cochin and later to the US.

We recently booked a trip to New York using Britsh airways to fly from glasgow to Heathrow then from Heathrow to JFK.

Our first flight from Glasgow was delayed as there was "Bad weather" in London.. We were suppose to fly at 10.35hrs but ended up leaving Glasgow at 14.50hrs. In view of this, we were re-routed onto a different connecting flight to JFK.

When we reached Heathrow, there was a light snow fall..Living in Glasgow..I'd experienced far worse withour any disruption to travel! We were dismayed to learn that as all flights had been grounded, we had nowhere to off load and were left sitting by the runway on the plane for over an hour. When we finally off loaded, our new connecting flight had left without us - 10 mins earlier! We were re-routed for a third time but this meant that instead of reaching New York at our first scheduled time of 1600hrs (New York time), we wouldn't be reaching our destination until around midnight. We had spend approximately 10hrs sitting around in airport lounges. I actually had to go to the customer service desk to ask for food discount vouchers as they weren't even offered!
The flight was ok..but we had to be down graded due to the number of customers who were now on our flight - and 1st class takes presidence over everyone don't they!!

On the return leg..we voiced our upset at being down graded but were informed there were no available seats...being frequent air miles collectors, we'd upgraded to business.
Again we were delayed leaving. Once we reached Heathrow terminal 5 - we waited forever just to have our flight announced at the gate - it finally flashed up 20mins after the scheduled time. A throng of people who were all in the same boat all rushed to the gate where you could hardly find a seat!

Once on the plane - shock horror - another delay. Another hour sitting on the plane due to a mechanical failure!

At the back of the plane behind us, were BA staff heading to Glasgow for whatever reason. Serving breakfast, when they reached us, we were informed they had run out and only had vegitarian options left.

It was a disgusting mess of beans, mushrooms and a cream filled egg roll...Yeuk!
But to my further horror...Out come the full breakfast variety for their non - rev colleagues sitting behind us!

When we complained we were informed that they'd managed to "find" some more!

I have never been so glad to get off a BA flight and be home. All in all.. my experience has led me to believe that BA is a very tired and depleated service that needs a major overhaul to compete with the likes of Emirates (Who I couldn't fault) and Virgin (who are far superior)
I think the staff are totally over paid and you are charged for a service that simply does not exist.
BA is reliant on it's name for superior service - but sadly that is a thing of the past. BA is no better than a no frills airline. At least with them you know what to expect and are not charged an arm and a leg to get to where you want to be! When you fly with BA you expect a certain standard...I'm sorry...but it just is not provided any more!

My name is Sukhdeep Narang.I have a complaint against your airlines.I boarded on british airways flight BA 10 from Bangkok to London on 26 november 2009. But when I reached Heathrow airport at London I was told that my visa has not started yet and it was starting on 11 december 2009 and I have to go back and come back again after my visa starts.I was so shocked on hearing this.My passport and my visa were properly checked at the airport by the british airways staff.And my ticket was also issued after my visa being properly checked by the airlines.I never knew that there is a starting date for the visa because I thought that the visa starts from the date we get it stamped on our passporT.I told them that I never knew that there is starting date for visa and they told me how airlines issued you the ticket for a date when your visa has not started yet.I was so disappointed on such a negligence of your airlines.I had to bare so much of insult because of all this.If this had been checked by the british airways staff even at the Bangkok airport I would have been saved from such insult.Whole day I had to stay in a locked room without any permission to go out and then at night I was send back to Bangkok on flight BA 009.I never felt so humiliated before.I had to suffer so much.I am really very disappointed at such a mistake made by such a reputed airlines.Me and my parents had to bare so much of mental suffering because of all this.Also I had to buy a new ticket all over again to come back to London.I really want you to compensate me because of all this.Kindly reply me as soon as possible or otherwise I will give my complaint to the press

My brother and I travelled back from Canada to Dubai through Air Canada connection Bristish Airways dated 29th of September, 2009. We had three luggages but none were handed to us. We have reported the irregularity but since then we have not received any updates from them tracking down our LOST Luggages.

At Dubai Airport, they failed to indicate that those luggages belong to two parties, Walid Chafic Mrad and Ghassan Mrad. If you will check the flight where it originated (Ottawa, Canada) you will find the luggages that were lost belong to two parties.

We are hoping to get this matter settled the soonest possible time.

Contact details:

Walid Chafic Mrad
Phone: +971 50 2898161
Fax: +971 5688228
Email: [email protected]

HOliday Booked with Travelspere, Friend booked through medical reasons couldn't go, tried to transfer airline ticket, wasn't allowed had to but new ticket £367 What does it cost to change a name on a ticket. Easy Jet will do it for £25.