Bought two full-fare First Class Tickets on British Airways on 8/13/09, charged to my AMEX Card.

Cancelled the trip about four weeks later (9/9/09), returned the tickets to British Airways.

British Airways claimed they refunded the tickets on 9/28/09, sent a copy of the "electronic ticket record" indicating the tickets had been refunded (no amount though), and repeatedly told my travel agent and I the tickets were fully-refunded. Nothing has appeared on my AMEX account since (it's now 10/9/09).

British Airways refuses to respond to FAX'es, telephone calls (you cannot call their "refund department"), and refuses to supply a copy of what they submitted to AMEX to process the refund/credit.

It's obvious they never submitted anything to AMEX. This is nothing more than intentional misrepresentation and fraud.

Their "customer service" is non-existent and their arrogance is intolerable. Being cordial gets you nowhere with these schmucks and being nasty gets you equally nowhere.

We filed complaints against BA with our State's Attorney General, the Department of Transportation, and the Airline Reporting Corporation (who processes their tickets/payments in the US). Next stop is Small Claims Court - for the contract damages of $1, 844, plus tort damages of $25, 000 for their fraud, misrepresentation, conversion, and deceit.

On the 7th Sep my father, mother and I flew with B.A flight no.2938. My Parents were flying club class and I was travelling economy. We boarded our flight and showed our passports and boarding cards. I then left my parents. Later we had still not taken off and my father came back to see if I had my mothers passport. It then came acrros the loadspeaker that one of the passengers had lost their passport. I went up to club class where the staff were preparing to throw my parents off the plane. My mother was in shock and indicated that she was going to be sick. The staff were fully prepared to let her be sick all over herself and I had to get her a sick bag. The head stewardess made no effort to comfort her and was rude and abrupt. She then asked me to ask my mother, (who was also on crutches) to leave the plane. Why, being British citizen's is B.A allowed to leave us in a foreign country with no papers? When my father put on his jacket to leave the plane, the passport fell out of his sleeve. The steward had taken his jacket to hang it up and had folded it instead causung his wallet and my mother's passport to fall out. The rude Air Stewardess then told me to leave and go back to economy, even though there was a free seat next to my parent's and my mother was still in a terrible state. She told me they would look after my mother and that I could not come back to check on her. My mother was repeatedly sick and nobody bothered to take the full sick bags away or give her new ones which resulted in her being sick all over herself. She then had to go and wash out her dress and travelled the rest of the journey soaking wet. Nobody asked her if she was ok or feeling any better and she was unable to enjoy the perks of club class due to the misery she had been put through. The attitude of the head stewardess was disgusting and we will never fly with B.A again. We have been loyal customers to them over the years but i'm sure they would treat animals with more consideration than we were shown. Especially as it turned out to be their mistake. No apology was given and when I contacted the customer services in Kingston. They had reported that a customer had lost their passport and then found it causing delay of the plane. It was not mentioned that they were responsible and had made a passenger sick and extremely distressed.

I'm writing on behalf of my friend, Magriet van Dijk, who booked and paid for a flight from heathrow to Cape Town. BA59 12.6.09 @ 19h25. She handed in her luggage but needed the cloakrooms urgently. By the time she got back and went through seurity, they told her she was no longer on that flight and that her luggage had been removed. It cost her a further R3850 for another ticket. I understand there might be penalties etc for her coming late, but surely she is entitled to some sort of refund seeing that her ticket was probably sold to someone else? She flies Cape Town/Heathrow return several times a year, she does care work in the UK, so needless to say she won't be making use of their services again!

sir as im jameelsaman i m from india frist they r send the job offer from britishairways for flight exicutive ref no.008/013L/UKPF/T4-TL after that send the uk visa application forn they ask the passport copy, address agrement of british airwys after send the the account no, and holder name (ACCOUNT NAME : HONREI SHANGLAI

ACCOUNT NUMBER: 30794258769

PAN NUMBER: AJEP6003E

BANK NAME: STATE BANK OF INDIA

AMOUNT : RS 69, 300
pls invisticate the cheeting for indians plz give the response for my hurtim mentally abset this cheeting plz do somehing to me becasu im left my job (take risk to arrange for all things money certificate this is one country problem plz takecare just i m attach they send the passport copy head officer mr james and his offer letter

A week ago I had a flight from Washington to Delphi with a connection in London. It was quite an experience. First, we departed Washington two hours late because the plane was not ready to leave on time. Because of the delay I missed my second flight to Delphi and had to spend all night in the London-Heathrow Airport. British Airways told us that there are no hotel rooms available and all they gave us were blankets, watter, and food stamps.

Second, on my arrival I discovered that my luggage is missing. It's been a week and I am still calling British Airways asking for the whereabouts of my bag.