I just want to express my sincere dissapointment with British Airways. Yesterday (13.04.2009) my mother ( age 69 with a heart condition) had to arrive in London from SA at 7.20 and take the connecting flyght to Sofia at 8.30. But unfortunately for her the flyght from SA left with 40 min delay and when she arrived in London she was told to wait in the aeroplane (we don't know why).My mother taught that there will be someone taking her quickly to the next flyght but that was not the case. The connecting flyght has left and she had to choose between 2 options -to fly to Frankfort and then Sofia or to stay 9 hours at the airport. Now my questions are : Why do we pay so much money for the most convenient flyghts when our pensioner parents have to be draged from one country to another not knowing what is happening and not speaking the languages? If something had happened to my mother who would be hold responsible? Why the connecting flyght did not wait for her? It was not a delay of a few hours. If that type of connection is not possible why is it offered?

I would like to receive an answer on all those questions and I am sure that there are other people with similar problems.

My e-mail address is [email protected]

Lidia

My one and only experience with them sucked. I went on a trip to Dusseldorf in February with 4 friends, one of whom was a BA employee, and a friend of a friend. It was he that booked this 3 day trip. On the third day my four friends left for the airport before me having not given me any flight details. I followed on the next train and discovered I had missed my flight by 15 minutes. I was then told I had to pay a further 250 euros to get home! Ok fine, I understand the policy about last minute bookings but had the BA employee I was travelling with bothered to give me my return flight details I would not have missed my flight. I was already stressed and amazed that 4 "friends" would abandon me in a foreign country. What if didn't have a card on me, how would I have got home? Would they have cared?
On my return I contacted customer relations, who were quite understanding and forwarded my claim to BA Refunds. BA refunds however, just completely ignored me. Eventually I got a reply which said the flight was not refundable because I hadn't missed it! My point was that I shouldn't have had to pay for it the first place, to which they said it was not their problem. I then relayed this back to Customer Relations, who I have been told, do have the authority to pay a "goodwil gesture" but after two weeks now, I have still had no reply.
The long and the short of it is this:
1. The BA emplyee I was with should not have left me in a foreign country to find my way home.
2. BA are taking the mickey charging me 250 euros for a single flight back to Heathrow, a completely unecessary charge in my eyes.
3. Customer relations and the refunds department are not worth the time of day. They absolutely have no time for us, the customers. You are left with the feeling they hope after time you will just go away.
Well I won't!! Hence I will post this tale on every forum I can find.
My case reference iwith customer relations is 7270723
Chris Smedley

I have to say that I have never been as disappointed in an airline as I am right now with British Airways (the British part being an insult to the brits i have to say)
An airline that does you the favor, considers itself to be so profitable that it ignores customer contact in reference to fully paid upgrades and doesnt bother to phone you back, why? because they are clearly too good for the likes of their customers, which I am more than sure they are losing by the second.
I spent 4 weeks on the phone to BA trying to request an upgrade for my return journey, i was be-littled on the phone and patronised and treated like a nuisance caller and after 4 weeks of continuous phone calls re this very expensive upgrade, they never bothered to call me back.
I am disgusted with BA and will never buy a ticket from them again. Heres to many flights in the future with Singapore airlines, more expensive but worth every penny!

I would like to make a complaint regarding my trip with your Airline carrier.

On the flight back from Jamaica after eating the dinner (this was around 21hrs), i started having stomach pains and vomitting. I told the stewardess i wasn't feeling well so she gave me some ginger ale saying it would help to settle my stomach. I had ordered a special meal which i was told they had run out of it so i was given a salmon & pasta meal which seems to have been heated and reheated. I only ate some of it because I was hungry. I had checked in at 15:30 for a flight departure time of 19:20. After the meal i was itching likewise another young boy on the flight for whom the doctor was called. i have had diahorrhea and projecile vomittin for 3 days (saturday night, sunday and monday) which has left me feeling ill ever since.

British Airways are CUNTS! And so are most of their staff!
I write this article as I sit some way above the rest of you my equally passionate readers!
Well, without further ado let us begin. It starts with a journey, a journey that was intended
to involve some serious reading, writing and laughing. This fabulous looking trip was looking
very attractive indeed, that is until British Airways (The nations darling emporium of
huge rip off fares with shitty northern staff) decided my journey was one not worth investing
some customer service skills in! Now as my laptop dies for no other reason that they
simply will not power it in the last section of the plane I seek solstice in the fact that the
typewriter will have the last say. Now lets start with Michael a balding middle aged fat looking
northerner with all the charms of herpes and a good worming, when asked where the
laptop charging point was he decided of his own accord to inform half the plane that BA
have never provided this service to passengers in eco-nomy (ignorantus massivus), followed
by the fattest looking man with an equal amount of manners as he was hairy on his
very cold, shiny looking head. Andrew (aka Useless TWAT!) happened to be the customer service director (now that is getting close to your customers, every director I know would not want to be on this trip
with his customers), this is a man who after 3 minutes of being told about the rude manners
his staff use to communicate with members of the paying public (also known as customers
and providers of food, money, clothes, housing etc for the often deluded staff) replied
with the fact that he had been with me too long, I guess his pager had been buzzing
his bollocks off to bring someone a serving of swan up the front end of the plane. Andrew
Manning was not to pleased to hear that American Airlines (I prefer United) supply power
points to all customers, he soon left after reminding me that the option of moving to a position
where I could actually power my laptop no longer exists, and guess what, surprise,
surprise!!! This all stopped 2 weeks ago along with the ability to buy champagne or get a
vegan meal however the cunts are quick enough to get you to buy branded BA shit and
duty free, well fuck off Iʼm never flying with you cunts again, you can join the long list of
disappointing service providers hiding behind the british flag.
Jeremy Clarkson is right, if you need to go somewhere just drive! Even if it is the other side
of the world (and you can smoke yourself to death in your own car). Anyway my laptop is
about to die and with no sign of a power point for the next 10 hours and no fags or Champagne
this looks like to end of air travel as being fast, convenient and the only way to
travel, Iʼd rather walk!
PS, guess which weekly columnist forgot his I-Pod arrrgh!!!