I am totally fed up with BA. In the last 12 months on five international flights they have managed to lose my luggage 3 times. Also, on landing at Heathrow from Singapore on a Saturday I had to wait 3 hours to get my luggage delivered on one of the two successful occasions they managed to do their job. The loudspeaker stated "due to staff shortages etc...". I pay on average $12000 a flight, and I expect a modicum of service and respect.

The latest debacle is a flight from Atlanta to Amsterdam via Gatwick. Do you think these idiots could deliver a bag straight through...Oh No! It got lost at Gatwick. Here I am in Amsterdam with no clothes, a Servisair tracking ticket, and of course...not even a wiff of regret by BA. After a complaining loudly about my situation I was given a pack with a t-shirt, razor and toothbrush. I HATE BA!!! This is one One-World Emerald passenger who is transferring his, and his entire companies business to Singapore Airlines...NEVER AGAIN YOU INCOMPETENT CLOUTS!!

My husband and I flew BA from Heathrow to Boston on September 2nd 08. On arrival at Boston one of our bags was not on the carousel. This was reported to BA staff at the airport and after being asked to wait for approximately an hour for them to check if the luggage went on the plane we were told it had and had indeed been unloaded at our destination. We were told due to the length of our stay in the USA our claim would be dealt with over here. Now 34 days later I have received a check which doesn't correlate with out of pocket expenses and no explanation as to when the missing items will be compensated for.
I find the business practices of what is supposedly our National Airline reprehensible and feel thoroughly embarassed for anybody, especially a non UK citizen, who is treated in a similar fashion.

Did you know that BA can book you tickets on non-operated flights as per IATA policy? Bet you didn't know that they can also charge what they like for these flights and once the booking is made via them will blatantly do so? Well you do now.

In a moment of madness where I placed my trust in BA to provide fair and ethical treatment and permitted them to book some internal USA flights I appear to have given away any hope of receiving fair and equitable treatment. BA attempted to charge approximately twice the price of the carrier for an upgrade/route change to the ticket (JFK to Vegas). In fact it would have been cheaper to cancel the BA ticket and buy a completely new ticket than to agree to the BA quoted upgrade. Is this a ploy to persuade airline travelers not to use non-operated or non-partner flights? Is this ethical in what should be a fair and competitive market? I'll leave that to you to decide.

My decision is to avoid traveling with BA whenever possible and when/if I finally become CEO of my current company I'll take a leaf out of Chris Bell's book (Ladbrokes CEO) and really hit them where it hurts.

on may 25 2008, i flew back from madrid on british airways, arrived at lax, and noticed my guitar case was crumpled. The BA counter was closed. I tired of waiting for them to open and looking for someone to help me and went home, called the BA 800 number right away, and was told to file a complaint online and did. I was given a reference number and told I'd be contacted by email. 6 weeks later I get an email from PETE TAMBURELLO telling me they will be in contact. 4 weeks later I get an email from PETE TAMBURELLO with instructions which I followed; fax relevant documents. 5 weeks later I get an email saying I have to get a property irregularity report- I call the BA 800 number, they say my online reference number is the same number. Now PETE TAMBURELLO emails to say without the property irregularity report from the airport at lax or they won't honor the claim. The clerks at lax won't give me a damage report form or number because I already have an online reference number and because it is now august and not may. It is august and british airways has not paid for my crushed guitar! DO NOT FLY WITH BRITISH AIRWAYS WITH MUSICAL INSTRUMENTS!

I took my husband away for a surprise Birthday holiday to the wonderful Italian resort of Portofino staying at the exclusive Spendido Hotel. We had a wonderful holiday and was looking forward to returning to our children in the UK on 11 July, enjoying a glass of wine on a BA flight to end a perfect holiday. With my fear of flying, intolerance of heights and having been very sick numerous times when sat at the back of a plane, we arrived at the checking with nearly 2 hours to wait. We checked in asking for a pair of seats as close the front as possible.

On seating a BA cabin crew told us we could not sit in these seats as they were for club only. I explained that it was not our fault that the ground staff had booked these tickets. We asked that we sit together and were told firmly that there were no two seats together only in row 25. I informed the staff that I got very sick if sat at the back of the plane, that it was not our fault that we had been given the wrong seats, that it would spoil the holiday to be sat apart and that I didn’t think I would be able to as I have such a fear of flying. At all times we were polite!

Your cabin girl told the Italian ground crew member to move us to row 25. He did not speak much English but understood my problem with row 25. Your cabin crew by this time had other passengers shouting at us in a very aggressive manor. My husband offered to pay for the upgrade so that I did not have to sit alone nor in row 25. But no your staff would not hear of it! By this point I was frantically pump herbal calm relief into my mouth, my heart felt as if it was going to pop out of my chest, I felt faint and was close to tears. The next moment the BA Captain told us to move or he would have us removed from the flight.

My husband and I moved towards the back of the plane with no help from staff. We found that there were two seats in row 13 and row 16 so we did not have to sit in row 25 after all. Had your staff behaved in a more professional and understanding manner there would have been no need for all the upset. I spent the rest of the flight in tears. I arrived home, did not see my children as I had to go to bed with a migraine, I have not had a migraine for more years than I can remember.

It was not my fault for the error in seating but at no time did your staff see if there were any other seats available other than row 25 nor did they explore moving single passengers. As it turned out there was not need for us to sit in row 25 as there were pairs of seats free closer to the front. I might also point out that there were no extra passengers waiting for our seats in club!

Your staff completely ruined our holiday! And your Captain should learn to land planes again as a BA flight I was on that took two attempts to land at Manchester in high winds, fog and rain did a much better job than the pilot of BA2689 from Genoa to Gatwick!