in short, i found a worm in the filter of my cigarette. I phone British American Tobacco and told them what i had found. So basically they send a courier to deliver one box of cigarettes and mind you not with a rep to personally apologize but a COURIER COMPANY. HELLOOOO I FOUND A WORM IN MY FILTER major hygiene problem. I Have the pictures to prove it.

Extremely disguisted in the level of service from BAT.