My little kitten was killed by a speeding British gas van on Friday 11th February. The person who saw him hit my little kitten at speed has told me that he knew he had hit her as she said he slowed down and she thought he was stopping, but he didn't! It took 4 complete strangers to deal with the mess he had left behind and one of these people took her to the vet so she could find her way home...I'd like to point out that where we live is an advisory 20mph but legal is 30mph, he was doing a lot more than this according to the vet to do the damage that was done to Jessie who was only 6 months old! The carelessness of that driver has devastated my 2 children and my partner, caused so much heartache it's unreal. If he wasn't going well in excess of the speed limit she may have stood a chance and to think he was driving a flashed up van and seen by members of the public doing it he still left her in the middle of the road!

Was in credit by £293.00 with electricity account held with british gas, Gas bill of £75.10, Instructed British Gas to pay the gas bill and credit the balance which they did, Received a letter threatening disconnection even though our online account shows gas bill at nil, Phoned them due to letter received and was assurd no more would be received, Now received a further letter threatening legal action and disconnection witihn 5 days plus over £300.00 extra charges, We have never not paid. does any one know of any action we can take to stop this.

Complete Disgrace - Do not sign up to these guys. Customer Service, non-existent, back-office, non-existent, money collection - top class.

For the past three years, we have been with British Gas on a 4-year fixed contract to supply our gas. Recently they've tried to charge us 99p per unit!!! Our contract is only 2.31p with no standing charge!! They admitted it was wrong and re-billed us.

BUT THEN... I look at all our previous bills for the past three years and it turns out that they've been screwing us over - charging us a standing charge of 99p per day, every day for the past 3 years... That's almost £1, 000!! To make things worse, they've been charging us out of contract prices - anywhere between 3 - 12p per unit!!

Ringing them up - they denied that we ever had a contract - it was a good job that we actually kept it. Faxed it over... no sound from them... Had to ring over 10 times to get someone to say - yes, something went wrong..

Now it turns out that they owe us thousands of pounds... and they claimed it was sorted back in October last year!!?? I dont' know what planet they're from, but we recieved no information, no goodwill gesture and they've profited by way of interest and overcharging us...

In fact, I'm covinced that it hasn't been sorted as I have bills from October 2008 - this year dictating that they have been charging out of contract charges.

And did I mention that everytime I ring, everytime I ask for GAS CUSTOMER SERVICES, I get put through to none other than BOILER SALES!! And when I finally asked for the guy's name (it was the same guy who put me through to boiler sales 4 times), he got stroppy and asked for my name and never gave me his name.

DISGRACE - BRITISH GAS HAS PROFITED BY RIPPING ME OFF FOR YEARS AND HAS THE CHEEK TO NOT EVEN GIVE ANY GOODWILL GESTURE OR INTEREST. GO WITH ANOTHER COMPANY LIKE OVO, EDF OR EVEN EON - JUST NOT BRITISH GAS.

I have sent them a letter dictating that they have broken their contract agreement and that I am well within my rights to change supplier early.

THEY ALSO NEED TO CHANGE THEIR NAME - FROM BRITISH GAS TO SOMETHING ELSE, LIKE METHANE GAS. THIS IS NOT THE WAY US BRITISH DO THINGS. SHAME ON BRITISH GAS.

British Gas have continued to mess up our electricity bill now for two years. At one point we i had even used over £400 of the children's trust fund to be free and clear of the constant cock ups, threatening letters and bills. Chritstmas 2007 was an all time low after British Gas sent bully boys to the house to threaten of power being cut off and telling my young daughter of the threat as i was out. We were lucky to have a professinal help us making lots of phone calls on our behalf. We were lead to believe this would be an end to it. In the meantime i have been informed that my direct debit was set too low so once again we have been put in a pit of debt again them saying we owe another £500 and have put our direct debit upto £115 a month from £41 a month. I have rang British Gas this week to explain that they have put me in an awful predicament, i am a young widow with three children. I felt i was patronised and told of energy saving tips that a monkey would know.

Arranged with this company to replace card meter with key meter as they requested, giving 7 days notice. They could not do the replacement on the Thursday we requested but offered Friday, with a representative setting up emergency supply on the Thursday so we could stay over, clean and use power. We had advised them we were travelling 200 miles for their appointment. Despite repeated calls on mobiles, costing £5 per time while they dithered about, nobody came out all day and we were totally unable to work or stay in the property.

Cost us petrol for 2 cars and labour cost for the builder we had taken with us, plus his labourer and at least £15 in lengthy phone calls to British Gas.