My Grandparents made a "free no-obligation quotation" appointment with British Gas to have a new boiler fitted. The gentleman used hard sell and high pressured tactics to get my elderly grandparents to hand over a check for £300. They were not told of any "7 day cooling off period" and were not told to read any terms and conditions. When my grandparents tried to cancel the installation and get their money back, British Gas kept saying the gentleman was in a meeting or unavailable and by the time they got in contact with him they were told it was too late and that seven days had gone. British gas are a cruel and disgraceful company that prey on the elderly and need to be investigated.

I am with British Gas I complained a few times over the telephone that I am paying up to £70 a week!!! on a prepayment card I was only getting £1.50 of Gas out of £5 I am on benefits with 3 small children and a sick partner everytime I have rung and complained I have used £5 in calling credit the last time I called on the 6th October and was assured I would be rung back no-one did ring me back

On the 12th October my partners Mother rang British Gas who said I had got to ring with the problem, I emailed British Gas and rang on the 13th October, I had no response to the email though it stated contact would be made within 24 hours. Email response came on 13th October requesting me to ring yet again, When I finally got through by telephone after yet again being kept waiting for near on 45 minutes an engineer was booked he came out on the 17th october and reset the meter leaving £10 credit on it a new card was issued to remedy my problems and he said the reading would sort my refund in gas to me, I have heard nothing from anyone since then. I sent a letter to Sam Laidlaw CEO British Gas letter was sent after reading advice on the internet he too as ignored my plight has letter was sent 12th October

The amount of time I am kept waiting to speak to a representative is totally unacceptable and unbelievable, no matter wether you ring early late or whenever it is always around 45 minutes waiting time this is disgusting.

This evening I have purchased £5 of Gas and it has only given me £1.50 again so I am in the same position as I was before the meter was supposed to have been set I don't know who to contact or approach next about my position, I cannot keep affording these amounts of Gas on benefits, I am desperate for help.

Yours sincerely
Gina

We have moved into a new property in the past 3 weeks and unfortunately it has a gas pre-payment meter. I phoned British Gas to get a card to allow us to top up the meter and they assured me one was on the way, in the meantime they sent out an engineer to give us the £10 emergency credit facility. This was nearly 2 weeks ago and, after several more phone calls, I still have not received a card and now I have run out of gas. I therefore have no heating, cooking or bathing facilities until this is resolved. I have phoned British Gas today and they say an engineer from Transco has to come and reset the meter, unfortunately this cannot happen until Saturday 7th October. Also, even if I get the card before this day, I still cannot top up the meter as it needs re-setting before this can work. To make matters much worse, I have a 12 month old baby and as the weather is getting colder, so is the house. I find it unacceptable that British Gas have allowed this to happen, unfortunately it is a temporary housing solution whilst we are waiting for our house to be built so cannot change energy suppliers.

Thanks Michael