I recently ordered from BroadbandOffers.com and its already been three weeks since the purchase but I am still without a modem. I scheduled an installation which I will probably have to cancel. Also my rebate time is running out.

I submitted several tickets on their website but never received any response. I was not given any tracking number for my shipping, so I am going just cancel this transaction through my credit card company. What a waste of time!

I ordered high speed internet, TV cable, and mediacom phone by the end of April 2009. There were two rebates through broadbandoffers.com: $50 for high speed internet and $50 for mediacomphone. I sent my rebate materials separately at the beginning of June 2009. I only got the rebate for high speed internet several months later. I contacted mediacom and someone told me that I should send my rebate again. So I sent my rebate request again with a note that this is my second time to send my rebate form since I did not get my rebate.

Today I got a notice from Broadbandoffer.com. They denied my request because I sent my rebate too late without any more explanation. So I sent broadbandoffer.com an email again to explain it. But they just simply told me THIS IS MANY MONTHS AFTER THE OFFER CLOSED. WE CAN NOT QUALIFY THIS REBATE.

I got one rebate, which means I sent my rebate forms in time. How could they say I did not send the rebate in time?

I am just furious with this company right now! When ordering internet service through Time Warner, the website states that a wireless modem must be purchased through their partner, BroadBandofffers.com, and must be received before the technician can come for the install. (By the way, I am off to write up TW for this, as well) I already OWN a wireless router and don't NEED a wireless modem! Of course, once I called Time Warner to schedule the install, I was told that they provide a regular modem free and that customers don't really need the wireless modem that is "required" through Broadband offers.com. So, I tried to cancel the order (literally 10 minutes after placing it) and find out that I cannot (via their question-and-answer page). MOST reputable companies will allow customers to do this...and EVERY reputable company displays contact information (like a phone number) so that customers can call them. Not this company. If you want to talk to someone, you have to write a letter...and their website will not allow users to leave comments, either (even though this is clearly listed as an option).

Now I have to go through the process of returning this modem as soon as I receive it (btw, I have two special needs children, one of whom is on 24-hour tube feeds, that I have to drag to the post office with me)--and I have to HOPE that they credit the money back to my credit card. STOP BEING MISLEADING!

A few moments after I placed my order for the modem I realized I had made a mistake. Their website made me believe that the modem was mandatory even though it wasn't. Also, I could not complete step 2: installation because I do not have an SSN yet. So the order was essentially incomplete but I had already paid for the hardware (which was step 1).

I tried to cancel the order just minutes after placing it. But in their "terms and conditions" I saw that I could not do that. I mailed the the cancellation request before they shipped. But they politely refused to entertain the request and shipped the modem anyway. I called their customer service and they were rude and kept throwing "terms and conditions" at me without even explaining why the terms and conditions should be the way they are.

I would refuse the delivery for the modem when it arrives and (hopefully) get my refund. And hopefully I will loose no more then $10 in shipping. In my opinion they are not honest businessmen. Any real online retailer will have "cancel order" option for at least the time before the shipping is done. They can learn a thing or two from Amazon.

In all their terms and conditions are unreasonable and bordering fraud. They refuse to entertain cancellations even when orders are incomplete.

Back in January, Time Warner offers a free wireless modem through Broadbandoffers.com. But I have to pay for it first. So I charged on my Credit card.

Since I chose the Self-Installation, Time Warner still send a service man over. The service man refused to use & connect the wireless modem, so I ended up with a wired modem.

So I packed the wireless modem & items back into the original box with air cushions & returned it back to Georgia wasrehouse within 30 days. I spent another $13.35 just to return the items back.

After a month went by, I didn't hear anything at all from them, so I called up in March. The service Rep told me she would put it "priority" and I should hear from them through E-mail within 7 - 10 day.
I've been given the run around since the beginning of March, and now it's May & the Supervisor in charge said the Modem came back as "DAMAGED". So I argued with her, but no avail. No E-mail notification was send to me at all !! NO REFUND.
This is certainly a RIP OFF PUBLIC company.