Broadview's monitoring service requires connection to landline phone service. Since moving to this house we have tried Time Warner Cable and AT&T landline phone service, and in both cases the phone line repeatedly went dead for extended periods of time, with NO WARNING FROM BROADVIEW. In other words, Broadview's system failed to notify us that our house was not being monitored! Due to the phone line problems we were forced to switch to Vonage. Once informed that Broadview is not compatible with Vonage, we switched alarm companies but Broadview insists on billing us for the remainder of our contract.

Broadview will receive no further payment from me. I was a loyal customer of theirs for many years and when I needed them the most -- WHEN MY PHONE LINE WENT DEAD OVER AND OVER AGAIN -- their alarm system uttered not a single beep. If my phone line had been cut by a burglar I would have been robbed blind!

This company has received thousands of dollars in fees from me over 8 years. I was such a loyal customer that when I moved I continued their service. However, when my landline phone stopped working not once, not twice, but MANY times at my new house, Brinks/Broadview FAILED TO WARN ME of this in every instance. Furthermore, after I was forced to switch to Vonage in order to have a working landline phone, Brinks/Broadview INSISTED that I continue paying monitoring fees despite the simple fact that their company was unable to keep up with technology that has been around for several years.

Called in Nov. of 2009 to disconnect. We sold our house, stopped auto-withdraw for monthly payments from checking account and moved out of the country. We just now received a bill for $300. Called several times to explain. Was told had to send proof of our lease of a new home, utility bills with our name, new driver's license or voting card registration. None of which we have b/c my husband's company is paying for everything. We are out of country for one year so the landlord where we are living has kept everything in her name, we are not getting driver's licenses and we are, obviously, not going to vote in a foreign country. The matter had already been sent to a collection agency and we were very worried our (perfect) credits scores would be ruined. Broadview was very rude from the cust. serv. rep. to the MANAGER. They did not seem to understand, or want to understand, our particular situation. The matter is still unresolved but I wanted to make sure no one got caught up using this horrible company. DON'T USE BROADVIEW SECURITY!!!

DO NOT GET A SECURITY SYSTEM FROM BRINKS/BROADVIEW!

If you decide to cancel your service after the contract period expires, Brinks/Broadview charges you $500 as a "Seized System" fee to have it disconnected. They also charge you $500 to keep the system in your home as an unmonitored unit (perimter arming only). Either way they charge you $500 when you cancel service even if the contract is expired. We cancelled after 7 loyal years with Brinks/Broadview and they said it would be $500 to keep the system in our home for unmonitored use. We said we did not want to pay the extra $500 to keep it, so they sent someone out to disconnect it and still charged a $500 "Seized System" Disconnect Fee. When calling to dispute the charge, they refused to drop the charge and instead said they will review the account and get back to us in 30-45 days. Of course they'll be charging late fees and submitting the bill to collections during that time.