When I ordered this free trial product online I was understanding that the product I ordered was an acaiberry product.When I received it there was no acaiberry in the product, also it was a totally different bottle then what was pictured. I went ahead and took the product for about a week and noticed nothing other than an increased appitite. So I decided to look up this Bromalite that I received and I found all these reports of getting charged $69.95 to their accounts. When I called the company. They tell me my account has already been charged $69.95 and asked if I received the product in which I was charged for. I tell them that I haven't so they say they will reimburse the charges and gave me two numbers, conf#9A9E8 and a cancellation # 5D99F. I don't know what will happen but I will let you know.

I want my money back! You all took 69.95 out of my account without me okaying it...

I ordered the product for a trial 30 day period was to pay only shipping of $4.95. When I received my statement from credit card company, I had been charged the $4.95 and then I was charged on same statement $69.95. When I contacted the company by phone, I was told that the $4.95 was for shipping and the $69.95 was auto charged in 15 days later. I was not advised of this transaction and I certainly did not agree to this charge. This company is a complete rip-off. I spoke with a representative and she informed me I would have to pay the $69.95, I was charged for this 15 days after the $4.95 charge and that was the agreement. I told I did not agree with this and this company was ridiculous and a total rip off!

I, too was one of those Naive people surfing the web and seeing all these great stories about using the ACAI berry and Bromalite together. So I decided to give the free trial a try. This was on 1/26/09. Within about 5 minutes, I was already regretting my decision, so I called the number (imagine that, I had an e-mail from the fitfactory.com?, what's that all about) on a website I was directed to from my e-mail. I called the number and spoke with someone named POM, who wanted me to go to fitfactory.com and see all the great features it had to offer! I finally told him I had looked, and I wanted to cancel everything. He gave me FOUR confirmation codes, one for Acai, one for Fit Factory.com, one for something called Cost Smasher, and another for the "supplement." I didn't even want the free trial at this point. But, a few days later I got it anyway and the S&H were charged to my account.

Stupid me, I thought the "supplement" they referred to was the Bromalite. Much to my dismay on 2/27 when I saw a pending charge for $74.85 from DRI*REG for the Bromalite. I went online to my bank account and disputed the charge electronically, and have also faxed in a formal dispute. Lo and behold, yesterday I received another bottle of that dreaded Bromalite.

I just called the 866-897-0663 number and spoke with "Jessica" after about 5 minutes on hold. Of course, when I told her the confirmation code, she said that's not the type of codes they used, so she didn't know where I cancelled previously. She told me that she went ahead and cancelled the 2nd charge for $69.99 (what? I don't even know about this yet) and it will take 8-10 business days for the refund (she gave me a 5 digit confirmation code comprised of letters and numbers). She also said that if I return the Bromalite (just write "return to sender" on the package, but slip a note in there with your info) and request a refund, along with your name and e-mail address, they will process it and your refund will be available in 8-10 days. I'll believe it when I see it. Oh, they also charge certain states sales tax, like Georgia, which is why my charge was $74.85, not $69.99.

I guess that I am late catching onto the scam because I had not reviwed my credit card statement, and just received a second products of both Bromalite and Acai Berry. As noted, ordered the free trial and received another bottle of both. After several phone calls (waiting and disconnected), I spoke with person in Phillipines who promised to have customer service return call. After no call, located another number for company and spoke with rep. Supposedly, company has refunded my c/credit for one product, and I am in the process of returning the second for a full refund. We will see.

FILE YOUR COMPLAIN WITH THE FEDERAL TRADE COMMISSION, TOO! EASY ONLINE PROCESS.