For my birthday my children bought me a "my life - digital photo keychain". Apparently it works only with Microsoft and not with Mac. I e-mailed the company and asked if they could send software compatible with my Mac. I have received no word. I cannot return it because the kids bought it themselves and didn't keep a receipt. The fact is that it seems like a great product and I would like to use it. Brookstone has only to send software or trade the product to keep me as a happy customer...but they don't care. I truly believe that if a business doesn't care to please one customer, they will choose themselves over every other customer. This is very disappointing.