I bought some outside Christmas prelit trees to go by my front door after Christmas last year on sale ($30/piece-bought 2). Of course they went in my attic since after Xmas and I pulled them out a couple of days ago and placed one of either side of front door outside. We had some wind last night and they both were knocked over-I had noticed when I set them up that they didn't seem terribly sturdy. I just noticed that the middle portion holding the tree stem already broke from the fall. I just called the company and they said I would have to pay to send it back even though it broke and wasn't made very sturdy. I had paid $23 to have it shipped to me initially (I usually don't buy much online for this reason-hate paying the shipping charges) but they were a good price and I THOUGHT would be good quality since from Brookstone. I asked to be put through to supervisor and was fed the same garbage. So by the time I paid to get it to me and pay for it to go back, that's more than I paid for the tree to begin with (they don't sell them anymore...um wonder why?). I will be calling again tomorrow but doubt I'll have luck. DO NOT ORDER FROM BROOKSTONE. I'm surprised they are still in business.

Boo Brookstone! I purchased a Roomba iRobot vacuum for over $300.00. Product went bad, send to Brookstone for warranty repair or replacement. Received a letter back stating they couldn't fix it so here is a gift card. Only problem is they don't carry the item any longer. So I can't buy another one. I asked for a check instead of a gift card, so I could purchase a roomba directly from iRobot. They said no way, they were rude and unkind, from the store level right up through the warranty (protection plus) to the corporate customer service.
I asked them to send back my defective unit so I can send it to the manufacturer for repairs, they said no. Now I can’t buy one from the store, but they want me to go spend over $300 with them...not going to happen.

WARNING: Do not buy from Brookstone, they will keep your money and hose you by not standing behind their faulty warranty department!

Requested an RMA for the iConvert product after product failed within 1 week of receiving product. Was told an envolope would be sent out to place on box it has been over two weeks all I have is a defective product! Verry poor customer service and aparently poor merchandise as listed by the recnt coments on this particular product.

We received a digital photo keychain for a gift but we have Ubuntu on our computer.Do you have a driver for Ubuntu?

John Asquith [email protected]

We received a Brookstone's wine opener from a friend of mine as a housewarming gift. She did fail to give us the gift receipt. We have an identical item, so we wanted to exchange it to something else.

The store manager Enrico Farruggio (at Tysons Corner Mall, Virginia) denied it by saying that their corporate policy does not allow any exchanges without the gift receipt. I had to ask him again whether he understood that we wanted an exchange, not a cash refund. He said that that was the corporate policy.
That cannot be true - my sister received the identical item without the gift receipt on the same day by the same person and she was able to exchange it to something else. Is the 'corporate rule' something that the individual store manager could write as he feels like it?

By the way, the store manager Enrico was one of the rudest person we have met. He was a 'jerk', the kind of person that you don't want to talk to even if someone paid you to do so. He also treated us like beggers. At one point, I had to tell him that we are not asking for his cash out of his pocket. It was very demeaning.

I will never ever buy a single product from Brookstone. Why should we have to pay money to be treated like that?