ttp://home.earthlink.net/~brookstonesucks/

Brookstone recently introduced the "Sona Pillow" which is alleged to relieve the symptoms of snoring and sleep apnea. The general response to this product has been decidedly negative as documented below from the complaints posted around various consumer complaint and review sites on the Net. As well, Brookstone refuses to refund or allow returns on this product.

I purchased this pillow from the Brookstone Store in the Roosevelt Field Shopping Center in Garden City, NY. When I attempted to return it the next day, I was informed about the no-return policy on this item. Since it was unusable to me and because I was so disgusted I left it with the store manager and walked out. Though they refused to refund my money, since it was still in new condition, it was most likely placed back on display where it would be sold to another unsuspecting customer.

Received $250 wireless speaker from Brookstone as gift from company I work for, exchanged with gift receipt for tool set and a gift for my wife. Wife wanted me to exchange the gift I got her but I left the receipt in my pants which ended up in the wash. The Manger at Brookstone (looked all of about 19) said she couldn't let me exchange it because I didn't have the receipt (I didn't want money back, I just wanted to exchange it for something else) as this was against their "Return Policy". I won't shop at Brookstone ever again and will be filing a complaint with the Better Business Bureau.