I purchased two XROCKER SYNC RECLINERS from the Brookstone store in SOUTH COAST PLAZA, Costa Mesa. The store Manager told me take since they did not have the recliner in the store that they would return the recliners at no cost to us if they were not what we expected when they arrived.
The Brookstone store shipped the two recliners to our home, and they were the cheapest smallest crap recliners I have ever seen, no wonder that they did not display the chairs in the store. I called to return the recliner chair as soon as I sat in one. Then I when on line and read the BROOKSTONE RETURN POLICY and did everything to the letter of the policy.
I called and ask for a merchandise return authorization number they refused to give me one, I talk to a supervisor she told me I did not need it on large items. I was told to send the two recliner chairs to the RETURNS DEPARTMENT IN MISSOURI and they would send me a check amount of the purchase.
The cost of shipping the two recliner chairs to Missouri by UPS GROUND cost me $283.94 and guess what I have not heard from BROOKSTONE or receive a returned PHONE CALL yet. This all happened last year and BROOKSTONE is still not returning my phone calls or letters. The Brookstone store will not do anything to help, they say it is out of their hands once it is shipped.