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Robeau
June 4, 2010
Poor product, poor customer service
Do not buy brother. I bought an all in one printer, which supposedly includes scanning. I have not been able to figure out how to scan documents into a pdf file. I looked at the manual, which said look at the CD. I looked at the CD, which said look at the website. I looked at the website, which said write us. I wrote them, and got instructions that didn't work. I have tried calling but am placed on interminable hold. Do not buy from this company.
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CCC
January 14, 2009
BROTHER TECH SUPPORT HORRIBLE
CALLED IN TO BROTHER INTERNATIONAL FOR TECH SUPPORT FOR MY PC FAX RECEIVE NOT WORKING. I WAS ON THE PHONE FOR OVER 15 HOURS AND STILL THEY DID NOT FIX MY PC FAX RECEIVE. BROTHER MADE MY COMPUTER LOOSE MY INTERNET CONNECTION AND REFUSED TO HELP FIX IT AND REFUSED TO LET ME SPEAK WITH A SUPERVISOR. BROTHER BLAMED THE ISSUE ON MICROSOFT AND MY COMPUTER MFG AND SAID MY START PROGRAMS WERE BLOCKING THE PC FAX RECEIVE WHICH COULD NOT BE FURTHER FROM THE TRUTH. AFTER GETTING OFF THE PHONE WITH BROTHER, I CALLED MICROSOFT AND THEY SAID BROTHER HAD DISABLED MY PC FAX RECEIVE AND MICROSOFT UNBLOCKED MY PC FAX RECEIVE WITH IN MINUTES AND IT NOW IS WORKING WITH ALL OF MY START UP PROGRAMS RUNNING. BROTHER'S TECH SUPPORT IS UNEDUCATED AND WILL NOT HELP YOU FIX THE ISSUE AND BLAMES IT ON OTHER PEOPLE. THIS IS THE SECOND TIME THIS ISSUE HAS HAPPEN TO MY PC FAX RECEIVE AND THE FIRST TIME BROTHER TECH SUPPORT KEPT ME ON THE PHONE 10 HOURS, CRASHED MY COMPUTER WHICH TOOK ME DAYS TO FIX AND THEY WOULD NOT HELP ME ON THIS ISSUE EITHER. DO NOT BUY THEIR PRODUCTS . BROTHER'S CUSTOMER SERVICE WILL NOT AND CAN NOT FIX THE ISSUES BECAUSE THEY DO NOT KNOW HOW. DO NOT BUY THEIR PRODUCT UNLESS YOU WANT A REAL NIGHTMARE
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