Rip off company. We signed contract with them for the highest level coverage. Three days ago our a/c broke. Sunday morning I placed a call to them. They promise that maybe on Wednesday (!) it will be fixed. In mean time they already charged us for emergency visit (not in the contract) $106.00, they wanted another $100.00 for the part (also not according to the contract). Classic bait and switch tactics making it worse by taking advantage of Florida weather which makes a/c repair a very pressing issue especially for elderly, sick people or families with little children ( our case).

I have had a warranty with BFS for about a year and a half. This is the third time I've called them about my A/C unit. It happens to be a Saturday so I had to leave a message for emergency service hoping a technician would call back. He did. Two hours later. He stated that although the answering service detailing A/C issues were emergency situations, the temperature outside had to be over 99 degrees for it to be considered an emergency. Today happens to be overcast, which is rare in August in Las Vegas, so it's only 87 degrees outside right now. I tried to explain to the technician that although it's only 87 degrees outside (which is considered hot for any other place in the US) it's already 80 degrees in my house where three young children live. He said that if it warms up today then they MIGHT come, but there's no guarantee it will even be tomorrow. For all he knows, it will be 87 degrees at seven in the morning tomorrow (it does get that hot that early here). By two o'clock it could (more like probably) be in the triple digits! Why did I pay over 500 dollars for this warranty when it has to be an extremely uncomfortable situation for my family to get service?! I'm extremely dissatisfied with BFS. My contract expires in February and I will NOT be renewing it! I will spend the remaining time I have left on my contract shopping for a new, better warranty company.

My stove stopped working on 10/23/2008. On 10/24/2008 somewhere between 9:18 am and 9:38 am I called and placed a service request. When the representative told me they would not be out until 10/27/2008, I advised her that this was unacceptable as per the apartment contract as long as I called before 10 am they had to come out that day. They came out on 10/24/2008 and claim that they had to order a part. On either 10/28/2008 or 10/29/2008, a service technician came out again and claimed that they had the wrong part. Now, we are on 11/04/2008. After my conversation with the nasty young lady at the Jacksonville office today at 904-396-6565, I have filed a complaint with the local Better Business Bureau. They claim the part is on order but based off the comments I have read on this website, I could be waiting a while. This is not the first issue I have had with them and as long as I live at this apartment it won't be the last. Their service will be one of the reasons I will not sign another lease with this complex.