We bought 2 pieces of sofa from Broyhill furniture gallery in United Boulvard. They advertised that they can deliver within 4-6 weeks. They also advertised that what they have is Canadian made. Based on these claims we picked Broyhill among many furniture stores in United Blvd.

Our promise in the contract was to pay in full amount which we did right away (silly me). Their promise was to deliver a Canadian-made couch in 4-6 month.

After "12 weeks" they delivered a couch with broken frame and ripped fabric.

We had invited our whole friends to the new place for the FIFA world-cup and we had no couch! This is just one of the instances of our loss not to mention the wasted follow up times, etc.

We contacted them over "12" times and discussed this. Not once they called us back on their own! Once asked for store manager they said the store has no manager and that everybody are on their own!! I then asked for the owner, they said the owner does not come to the store.. only 10 min a day maybe!! I asked for over 4 weeks for the owner (apparently a Mr. ALI ASSADI) to give me a call so that we can discuss this. To date, he did not give me a call and told the Customer Service girl ("Sherry") to tell me that he does not deal with customer issues! Sherry is super non-professional and keeps repeating a routine answer to get done with you.

I have pictures of the damaged product delivered after such a long time. They want us to wait 4 weeks for the repairs to be done now just like nothing happened.

Unlike their original claim the couch is not Canadian made. It has shipped from Mexico!! So they lied to us on this and on the delivery time to get the deal. These are the very competitive advantages of such businesses and if they get away with this and keep getting the deals by lying I don't call this a fair market.

I have already complained to BC Business Bureau and Broyhill's Headquarter.

Bottom line don't set yourself up for disappointment. Just go somewhere else and be happy.