I have ordered from Brylane previously and been happy with my merchandise. I ordered their little kitchen trolley for a good price (although I thought the shipping was a little pricey). I was surprised when it arrived in a beaten-up, taped-up box. It was much worse when I opened the box - the trolley pieces were just thrown in the box loosely - no packaging of any kind - with the screws and bolts rolling around in the bottom of the box. The pieces were dirty and bent AND in the box was the Return Receipt from the last person it had been shipped to!!! Apparently all they did when she returned it was throw a label with my name on the box and send it out! Of course I decided to return it - and low and behold, it is going to cost me money to send it by UPS PLUS a shipping charge that will be deducted from my refund. I am totally disgusted with this company and want to warn everyone NOT to buy anything from them! I kept the Return Receipt from the previous "owner" as proof.

So I have been ordering comforters from Brylane home for over 12 years. Well I was going through a rough time and to help better myself I thought a new comforter would be nice. I went online to order the King of the Dragon comforter online and submitted my order. I got an error message saying that the order didn't go through and the website was facing technical difficulties. So I tried again. I tried several times and became frustrated and opted to call it in instead.

The woman on the phone was quite friendly and helped me out accordingly. However, when I got a knock at the door a few days later I received two comforters in the mail. Confused I called Brylane home to see what happened and they said that there was two orders that were sent in and if I returned one of the extra comforters then I would be re-enburst. I don't have that much spare money to be throwing around so I went to UPS and sent it immediately that same day.

The next day I get another knock on the door to find out that they sent ANOTHER comforter. I ordered 1. I got 3. I am quite frustrated at this point and call again to see what is going on and to make sure that I am not going to receive their whole stock of these comforters.

The lady on the other end of the phone was extremely rude and had quite the attitude on her. She was belittling and made it seem like it was my fault that their website was faulty and charged my account 3 times. She then sent me to customer service where the woman also accused me of ordering three. I told her that I did not order three. I ordered one over the phone, because the website was not going through for me. It is not my fault that their website screwed up and charged me three times. Again they told me that I should send it back and they would pay me back.

However, this was such a horrible experience. I was expecting some compassion and help and an apology. I got NONE of that. I will never order from them again. Customer Service was horrible and mean to me and they belittled me for something that was not my fault. By the end of the phone call I was in tears and had a throbbing headache. I would suggest finding other methods to obtaining a comforter, or just ordering it over the phone, just to be sure.

Also as a note, I only got one confirmation number and that was for the order over the phone. It was a humiliating and horrible experience.

Found them on a site recommending good discounts on comforters.
Had good prices and pretty good selection, we wanted new comforters for rarely used guest room. Bought total of 3 comforters as well as an 14 piece Iced Tea Serving set.

I recieved emails saying I placed an order, but did not notice until later that no order number was on the order. I called several days later to find out status of my order. I had recieved no further emails nor confirmation that shipping had occurred. My phone call resulted in getting tracking numbers on the things I ordered and later in the day I was able to track them on line.

When the order was recieve 8 days after ordering, the Iced Tea Serving Set was packed simply in a flimsy grey plastic bag and the thin card board box inside contained a very damaged set with the pitcher and many other items damaged. The shipping paperwork stated and a phone call to the number on the pack slip confirmed that I could return damaged product, but I was responsible for shipping and handling costs and to ship the package back would cost me a minimum of $6.50 which was more than I paid for it. The companies policy is such that anything they ship that is not worth returning to them at a cost of $6.50 does not need to be well packaged.

I have learned a hard lesson not to deal with new online merchants without more research. I would never buy from them again and would tell others not to as well.