My Dataone connection has been down for last one week. I have complained to them many-a-times, and have even been to their office to get some help to get it fixed. I get a standard response from them that the technician will definitely come by end of the day and resolve it. Still, no success. Is there a way to get the internet working at all? Also, will I be charged during this downtime.

My connection comes under Jayanagar 8th Block, Bangalore. If I get a response on this site, I will be willing to share my complaint number and phone number.

Anupam