Sir,
Verification of Customer Application for pre-paid mobile information received from BSNL-CHN on 10-8-2010 at about 16.31 hrs. In response when the application was submitted to BSNL CCS, Kodambakkam. On verification they informed me that the mobile No. is allotted to Mr.Meyappan and not in my name.

I wish to state that the application along with relevant proof was given to the BSNL Franchise at Tambaram who in turn submitted to R K Nagar, Telephone Exchange during 2003. During these six years there was no check back or intimation on any account exchanged between BSNL and customer. At the time of complying with BSNL's request only I come to know that the number is allotted to some one else's name.

I am a retired public sector undertaking employee. I am using BSNL landline for more than 10 years and mobile for the past six years. The treatment metout at the time of verification is not to be cherished and treating customer as a culprit. They are not even prepared to check they other parameters or reporting to higher up for dealing the customer in a better manner. After much hesitation they required telephone numbers made during the last 2 weeks from the mobile. Even after furnishing the list, they require a sum of Rs.110/- for incorporating the change in name.

Will the authorities take up this sort of issue and render justice to the genuine customers appropriately.

T SUNDARESAN
N No.16, old No.4-A/2, 2nd Main Road
AVM Avenue, Virugambakkam,
CHENNAI - 600 092
Phone 044-23774779, Mobile No. 9444162749
email [email protected]
15-08-2010 11.30 hrs
N