Resp. Sir/Madam,
SUB: Complaint about BSNL Broadband billing and service rules.
I am BSNL Broadband subscriber from Chandigarh with landline no. 0172-2606910. I wish to draw your attention about the wrong BSNL broadband billing rules .I have subscribe for BSNL broadband on 5th March 2008 with Plan UL-900 and it is activated about 10th march.
Before applying for the broadband service I have confirmed from the customer care of BSNL that there is no other hidden cost except Monthly rent and monthly rent is charged only from the date of activation of broadband. I have also the names of the persons to whom I was confirmed but I will give the names only for the further actions.
But now when I got my bill with bill no.T070420082066437 it charged full 900 which is monthly rent. When I used to go to concerned person and asked they said that even if you apply before one day of our billing cycle which is 1 to 31 you will be charged full 900 for one day, which is absolutely wrong.
As a customer I am against of this rule and why should customer suffer for wrong commitment? You cannot charge full month rent for only one day service from the customer. There are also other ISP’s like reliance, Airtel, Connect which charged customer only for the time they use there service.
Is it is correct to pay the full month rent even if you use the broadband only for one day?
It is requested to think why customer suffers for the wrong commitment from your side. I hope authority people will take necessary steps in favor of us. Please reply me on my e-mail address or contact me. Please reply as soon as possible. We shall be highly obliged for this and hoping for your sincere and kind cooperation.
Thanking you,
Mr. Mohan Lal DATE: 27/04/08
H.No. 183/2
Sec 45-A
Chandigarh
Yours faithfully

Copy to:
1. [email protected] [Sh. Malkiat Singh, DE (OPN)]
2. http://www.moc.gov.in [Ministry of Communications and Information Technology]
3. [email protected] [Punjab Telecom circle Office]
4. www.dot.gov.in (Telecommunication India)
5. www.complaintsboard.com [ISP’s complaint Board]
6. www.indiabroadband.net (Broadband India)

The problem faced by me is :
Unable to connect to BSNL broadband.Error message is 'error 678'.
BSNL broadband executive has come and checked the problem.He diagnosed the problem
to the condition of the underground cable, which needs to be replaced.
Subsequent to this visit the complaint has been closed by BSNL saying the problem is solved.
When I re complained again, without attending they closed the problem saying "the problem is with PC".
On my persevering with the complaint they have acknowledged at the local office that the cable has to be
changed and they will change the cable.
Subsequent followup have resulted only with they coming up with untenable
excuses.No work has been taken up.
As I kept following up they have now stopped taking the calls.
The concerned BSNL JE is one Mr Rajaraman.
His Cell no is 9490746434 and land line no given is 040-27794422.
My telephone no is 040 -27794641.
The technician who attended the problem is Mr V S Rao.His WLL no is 040-21128608.
My complaint nos recorded in the system earlier are 13621, 13655, 13844..
My telephone comes under the Trimulgherry exchange of Secunderabad.
On further probing I find that my neighbours and others in this locality are facing similar problems
for the last eight months.
I was also informed that this cable changing is pending for quite sometime.
This reflects the callous attitude of BSNL to its subscribers.
I consider that their negligence is nothing short of criminal attitude.

could not establish connection since yesterday

Hi,
I have BSNL broadband 500 plan, I had downloaded between the free hours of 2 -8 night, but the usage has not been put into normal usage and not been considered for free usage.

Do anyone have faced the same problem?
what is the solution for this?
Whom should i contact?

Thanks in advance

i have applied for broadband connection to bsnl through my no. 06122283206 but till now didnt got anything . please take care.