The below is the complaint sent to CMD of BSNL on 10th of October 2009. This regarding about basic things like regarding restoring of landline service which is "DEAD"
Till now no action has been initiated by the authorities.

"
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From: Mail Administrator <[email protected]>
Date: Oct 10, 2009 7:26 PM
Subject: Mail System Error - Returned Mail
To: [email protected]

This Message was undeliverable due to the following reason:

The user(s) account is temporarily over quota.

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Original-Recipient: RFC822;<[email protected]>
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---------- Forwarded message ----------
From: RAJ K <[email protected]>
To: [email protected]
Date: Sat, 10 Oct 2009 19:25:55 +0400
Subject: Indifferent attitude by BSNL Mangalore/Konaje: 00918242015222
Dear Sir,
I am Govindraj Konaje, a professional working in Abu Dhabi, in a Multi national company from past 3 yeras. My Parents are of the age of 85 and 76 years old and staying in Konaje which is under Mangalore TQ, Dakshina Kannada, Karnataka. They don't have any body staying with them.
The only way of communication for my aged parent is TELEPHONE (080-2015222) and from past 2 months the telephone is dead and the only way of their communication is totally cut off. My father is a kidney patient and mother is an Asthma patient and even if they have to contact the Doctor there is no other means left.

Still, with great difficulty my father has gone to konaje telephone exchange to complaint about the matter and people in BSNL office have been humiliated him by saying " IN THIS AGE WHAT YOU WILL SPEAK ON PHONE" and they told him, "we will see this after rainy season". The place where they stay is in the vicinity of software giants WIPRO and INFOSYS.

There are more than 5 medical collages and 6 engineering collages and Mangalore University is just a kilometre away.

Is this the routine of BSNL to show this kind of attitude? There is no consideration for old age people in a PSU like BSNL?

I request you to find out the fact and to advice the concerned, to immediately restore the connection/repair.
Please take necessary action against the culprits immediately.
Please communicate the action taken by return mail.
I request you not to send any body to their house as my father has already told me that he does not want to have enmity in his locality.(he feels complaining to higher authorities means inviting enmity with officials) In case if matter has to be sorted out please investigate and I ready to fly down if required.

Regards

Govindraj K
0097137686814

The land line no which I have mentioned about is: +918242015222"