Was told when moving home that the connection fee would not be charged if I took out a new contract which actually costs me more per month. When bill arrived fee was charged to me so I contacted BT who appologized for the error and said fee would be debited. On 29th March the full amount was taken from my bank account by direct debit. To my surprise when contacted BT said fee was payable and did not have any knowledge of agreement.

I was mis-sold bt web clicks on the premise it would guarantee me 80 genuine contacts per month. To date i have received none. When i complained to customer support i was told i had received the web clicks. Clicks are not genuine leads. I was told by the rep that they must be "genuine leads". I have spoken to the rep and he agrees with me 100%.

BT say i am held to a contract for 12 months. So far i have paid 2 months by direct debit and i want to claim this back.

I don't know where to start to be honest. This has been going on for over seven months... To summarise, I cancelled a BT account at an old address when I moved, it had credit on it so I requested a refund. Apparently they could only do this via cheque despite me having another account with them for a new address. Surprise, the cheque never arrived.

I called and was told another one would be sent... it didnt arrive either. A third call and an email and one was sent. I lodged it - it bounced as BT had stopped it!!!

I email and call stating thatI want the money paid into my bank account details. I won't even go into the phone calls except to say that no one should try and get any sense through their call centre. I think at this point they just ignored my email so I called again. At this point its 6 months in and I'm moving again so I need to cancel my other BT account... Unfortunately for me there was credit on this one as well.

I had to call from my mobile as I was out at work, i was assured a refund for the credit (on my recent account) had been processed and that the account would be cancelled after... I was then transferred approx 7 times, hung up on, shouted at etc all the excellent customer service things you would expect from BT whilst trying to confirm if my money had been returned to me for the old account. I had no luck but it cost me fifteen pounds for the privelidge of making the call!

I checked today... no refund I have emailed for updates on both accounts but now they dont even bother and reply. I don't know what to do anymore - they now owe me about one hundred and fifty pounds. I will never ever use them again, I just wish there was some way to get the cash they owe me.

I can't believe I am having to do this again. It has only been three days since my last E.mail! On Wednesday I sent this:

On the tenth of February of this year, I attempted to set up a direct debit with BT. I was quoted £74.47 and indeed recieved written conformation of this. To my horror, when the direct debit was requested, it was £113.50. I have no record of owing this to BT. The funds were not available to pay this as I did not expect it, so I recalled the direct debit immediately. The bank explained that I would not be charged. I then phoned BT to explain the situation and attempt to remedy it. I was connected to a lady that I can only assume was not in Great Briatain, who didn't understand my problem. I attempted to make a phone call a few days later, but my service had been restricted. I phoned BT immediately to attemp the correct payment and authorised £74.47 to be paid. I was told that this was fine and set up a new direct debit of £35. A few days later, I recieved a letter from BT to say that the payment had bounced and they woulod cut off my service if they did not recieve payment in ten days. The amount quoted was, yet again, £113.50. I phoned immediately and spoke to a very rude man who again did not seem to be in Britain. He was adament that I needed to pay £113.50. I spoke to my bank who confirmed that despite only authorising £74.47, BT had attempted a payment of £113.50. I had also now been charged £38 for a failed payment. Eventually I was able to speak to a British adviser at BT who was very appologetic as there was no record of £113.50 being owed or agreed. She advised that BT would possibly refund my charge if I sent a copy of my bank statement and a letter to one of their offices. Unfortunately in this day and age I am uncomfortable with sending those details through the post but I am told there is no other option. I have since paid £50 to BT as due to the charge I could no longer afford £74.47 and I attempted to set up a new direct debit of £70 per month. Unfortunately due to error either with my bank or indeed BT, the direct debit has been cancelled. I have spoken to my bank today (01.04.09) who have been very helpful, and to BT who have told me they are sorry and that when NATWEST confirm that the payment is not leaving my account, she will ring me and take the payment by card and set up a new direct debit. I would like my £38 back as the error is entirely BT's, I would also like a written appology for the stress this has caused me and my family. My son is only four months old and reacts negatively to a bad atmosphere and I most certainly do not need this as a new mother. Please let the stress end!

Since then I have spoken to a woman at the complaints centre who gave me complaints reference number: 090401004953 and said that if I faxed the statement, my money would be refunded. I did so yesterday and have the reciept. I was called yesterday evening and was told that £38 would be deducted from my account ballance. I was perfectly satisfied with this. However, this morning, I find my service restricted and despite all promises from 'advisors', I have had no call to pay the outstanding ballance, which should now be £32, and no offer to set up a new direct debit. What's worse is a man in another non-britsh call centre now insists that I owe over £200. This is sickeningly innaccurate. Unfortunately, the two offices never seem to communicate. I am by no means racist, but it would be nice to speak to a british worker, in a British office to sort this out. Despite the company name 'British telecom' this seems to be an impossibility. I am paying BT for a service (or at least trying to!) Why am I being treated so badly?

Just after christmas me and my partner moved in to a brand new flat which was throu the council and it was a ex show flat so it has never been lived in before.After we had moved in we wanted to set up the landline as my partner is away with the army and we have a young baby which i look after so need some sort of communication.It took me 4 weeks to arrange with bt to sort my line out every time i rang them they told me my line was activated and to plug a phone in which i did but got nothing so i kept on ringing and got no where by this time i had spent £20 of mobile credit as they kept puttin me on hold and sayin that its not there problem and everything is working there end.It took me a 5th attempt at ringin them again to try and sorted it but got no where after that phone call the following day there was a knock at the door it was some1 from bt sayin im hear to look at ur lines he came in and said everythings fine just i need to put a line in the hall way as the builders hadnt done it i told him bout all the problems i have had with them and he said he would put on to my account not to charge me for the call out then i receive my bank statment sayin that they had charged me £106.37 for a call out and they never sent a me a bill for this i did send a letter on the advice of the council to the builders asking for my money to be refunded but they are refusing to pay me back and are sayin the phone line is my responsibility which i think is wrong seein as they had to put a line in.