After making three purchases through Bud's Gun Shop, my amex card was fraudulently maxed out on airline tickets at the Atlanta airport. Thankfully, Delta Airlines contacted me and I cancelled my card.

There seems to be an extreme lack of accountability to customers and no means or interest in assisting a customer after an order is finalized and paid for. Customer service personnel are incompetent and uninterested in resolving the delivery problems caused by the bizarre restrictions Bud's places on their shipper, UPS. When questioned, the always ANONYMOUS phone clerks can neither defend nor explain the bureaucratic mess that a shipment enters as it leaves their premises. Their website encourages use of chat and/or email to correspond "more efficiently" with customer service. This seems to be reinforced by a procedure of extremely long on-hold times, being disconnected immediately upon the phone being finally answered, being disconnected (or hung up on) before a call is fully concluded, and best of all; being disconnected exactly at 5:00 p.m., whether on hold or IN THE MIDDLE OF A CONVERSATION. A call back thereafter gets their inane recording and no means of reaching a live person. The countdown of where you are in the queue seemed like a cool idea, until I made it from "9th" to "next in line" in about 15 minutes, then remained "next" for 39 minutes. That's called "bogus". One more thing about calling in, the menu option at the beginning of the phone call to "enter your party's extension" is completely erroneous. The anonymous customer service clerks claim to have no extension for call back.

As for the functionality of their website, I wasted a lot of time trying to reach someone through the "Contact Us" page, wondering what I could be possibly doing wrong. Eventually I concluded that the page is just more window dressing to give the illusion that there is such a thing as customer service at Bud's. (All day today the chat function buttons had an "offline" status displayed.)

It seems Bud's is delighted to deal with customers to the point that they get their money. After that they would really rather not be bothered.

I recently purchased a $1022.00 pistol from this shop that was described on their site as including 3 20 round magazines, a standard oem package from the manufacturer. After picking it up from my dealer an getting it home, I found that they had sent a "California" kit with 3 10 round magazines. When I called and finally got a human on the phone (their system makes calling citibank seem fast), I was told that they only had the CA kit in stock, and could not swap the mags due to BATF regs. I'll point out that their lengthy hold loop states plainly that if an item is listed as in stock on the site, then it is in stock as they have "real time" inventory. When I pointed out that they sell the mags individually and could swap from that inventory, I was put on hold again, and then told that the manager was out of town, and would give me a call in a few days. That was over ten days ago. These magazines are about $100.00 to replace. I should have known better than to deal with Bud's, as they have flubbed my order before, and there are numerous complaints on their unscrupulous business practices. They've seen the last of my money.