I ordered an ATV for my son off of their website and at the time it had an offer to send rush shipping for free if ordered online. At checkout it did not offer the free shipping so I sent an email to the Budget ATV contact site. A week had passed and I did not receive a reply to my email so I sent a second email stating that I guess they were not going to honor their free shipping and that they must have chosen to ignore my last email. I thanked them for taking my money and told them that I would not be doing business with them in the future. I did this mostly to see if they would respond. Most businesses would send a reply stating they must have missed my email however they would honor the free shipping and refund the charge. Some would even want to make sure that a happy customer is a repeat customer. Unfortunately for Budget ATV's they have someone who is extremely rude and apparently they have so much business that even with the recession and tightening of belts going on now they do not need repeat business. Below is the exact email that was sent to me by someone who did not even have the good sense to sign it. Anyway, here it is and you can judge for yourself if you want to deal with a company as rude as this one.

you selected to pay for rush shipping when you did not have to next time don't IGNORE THE INSTRUCTIONS ON THE WEBSITE.we will refund your card the 39.00 and look foward to not doing business in the future

This was the exact email so the emphasis on the ignore the instructions was from them. Nicely done Budget ATV's.

Martin McGrath
Colorado Springs, CO