I RETURNED THE VAN I HAD RENTED FROM BUDGET CAR RENTAL, WHEN I FIRST PULLED UP THE LADY SAID PULL UP RIGHT HERE, LEAVE THE KEYS IN THE VAN, SO I WENT INSIDE, SHE SAID THE GAS HAND IS NOT ALL THE WAY FULL, I SAID I JUST FILLED IT UP, SO SHE LET ME SEE YOUR RECEIPT, I SHOW HER MY RECEIPT, I TOLD HER THE GAS HAND IS WHERE IT WAS WHEN I PICKED UP THE VAN, SHE SAID IT'S STILL NOT FILLED UP AND WENT OUTSIDE, SO I DIDN'T KNOW WHAR WAS GOING ON, NO ONE WAS TALKING TO ME, SHE WENT OUTSIDE AND FILLED THE VAN UP, CAME IN AND HANDED ME A RECEIPT AND WENT BACK OUTSIDE, SO I SAT THERE IDIDN'T KNOW I WAS FINISHED OR NOT SO MY HUSBAND SAID LET ME SEE THE RECEIPT, HE SAID THEY CHARGED YOU $25 IN GAS, SO I WENT OUT WHERE SHE WAS AND ASK HER AM I FINISH, WHY DID YOU CHARGE MY CARD WITHOUT MY APPROVAL, SHE SAID I DIDN'T THINK YOU WANT ME TO EXPLAIN ANYTHING TO YOU AND KEPT ON WORKING AS THOUGH I WASN'T STANDING THERE, HER ATTITUDE WAS SO VERY NASTY AND PLUS SHE WAS TRAINING TO BE A MANAGER, IT'S NOT FAIR

My wife and child was flying to Canada on Continental airline and their flight was delayed. I called the Airport Budget who does not answer the phone. I called the 800 phone number for budget, and give them the flight number. They assured me that they will wait for their flight, which arrived at 12.45 am (Budget closed at 12 midnite). They were at budget within 45 minutes after clearing Custom and Immigration, but Budget was closed. In the morning, Budget customer care says we were closed, too bad

When my husband and i flew out to Vancouver to be married a year ago, i had planned everything in advance to make sure we could cover costs.
Our budget price quote was just under 500 for a five day rental. I believe 460 was the quote. I was perfectly happy with that amount, and naturally, i expected perhaps another 50 for some odd airport tax or whatever other little surprises there might be.
I'd heard there were some complaints about their 'pay in advance and drive back on an empty tank' deal, so i avoided that, and promised myself i'd return the tank brimming with gas. Crisis averted, right? Wrong.
So, we return the car, he marks down the gas gauge as a full quarter tank above where it was when i picked it up, and i see that he marks it down as such (i am sitting in the drivers seat until i see this information has been marked down). We walk twenty feet over and enter the agent office, and appartently another reality.
In this reality we are billed for returning the tank empty, then for extra insurance because they said we didn't pre-pick our insurance, and then a series of other charges that even the manager couldn't find a reason for, but refused to remove.
We paid 970 dollars for the rental.
I cried openly in public for the first time in my life, outside of a funeral.
We had to use all our wedding present money to transfer funds onto our visa to pay for a rental that was supposed to cost us shy of 500. I called Budget for three months at least twice a week.
They told me that the Budget at the airport was independent and they couldn't help us in anyway.
The Budget i delt with at the Vancouver airport refused to go over my bill, explain charges, and on one occasion i was told in not uncertain terms to never call back. Once i was told "TOO BAD!" and she laughed and hung up.
I can't say enough terrible things about them. NEVER USE THEM.

I rented a car at Jerusalem. Had to wait 4 hours despite having a reservation. These guys do not hurry and are positively rude. They had a queue of more than 10 people each time I had visited their office.

They blocked a deposit on the credit card and after the car was returned they did not release it. I cannot reach them by the phone and they do not reply to mails. This is the company which does not care about their reputation.

And judging by the fee they charged me they are definitely not budget. Never want to have anything to do with them again.

Budget kept me waiting a half-hour though I had a reservation, while Budget helped people without a reservation. Clerk said, "sign for this amount", but later put in a higher amount (triple), in retaliation, becuaus I complained to her that she and her partner should have had two lines, one for people with reservations and one for people without, or should give priority to those with reservations. Budget Car Rental in Nashville are crooks. Company replied saying they would not refund my money, offered me a coupon on my next rental. I said, I won't be renting from Budget again.