I was quoted a certain price for my car insurance and paid it the first month in May and in June it was increased by R200. They say they notified me, but I was never notified and how can they suddenly put it up by R200 one month later. I have a budget and worked out my finances on the price they gave me in May.

I was in a car accident - end of May.I was sceptical about the 3rd party panel shopworkshop my car was sent to - curtousy cars available.I then upgraded to have a rental car. AT AN INCREASED FEE. After 2 weeks I was told that I only qualified for this car for 2 weeks. The workshop haven't finished with my car yet as additional damages were reported weekly. I was extremely upset-should have been picked up during the initial assessment. My rental car option was extended. After 6 weeks I still did not have my car. I finally received it on 29 July! I received a letter informing me that budget is INCREASING THEIR FEES ACROSS THE BOARD! Approx 1 month later I had to take my car back as the one wheel was pointing outwards. clamps around the stabaliser bar also came loose. I was told that a bolt check was never done> This is unacceptable! the past week i had to take my car in. diagnosis? I lost a bolt and the same clamps are loose yet again! I have never has this problem only since the work on the car was done. I recently moved - YET ANOTHER INCREASE! I was informed that there is some additional damage that need to be repaired now. I am considering consumer expert help!

I was involved in a car accident, not my fault, the other person is insured by Budget. I, having no insurance, (yes, stupid I know, live and learn) am making a third party claim against Budget. The only communication I have received from them was to send various documents. I have called them numerous times, the person who is supposed to be dealing with my claim (Lindiwe) is never there, or never available. Whoever I wind up speaking to, constantly tells me someone is in the client's policy, and they therefore cannot help me. They also tell me the client's claim is not finalised, and therefore there's nothing they can do about my claim. Information about their client's claim is confidential, so I'm stuck 4 weeks later, with no information whatsoever about my third party claim. How long can it take to finalise their client's claim? It was a motor-vehicle accident, in the middle of the day, with witnesses, 2 cars involved, no serious injuries. What can be so difficult that it's taking you 4 weeks? I want it sorted out, I need to know what my options here are, if you're rejecting your clients claim, I need to start civil proceedings, so please, can we pick up the pace?