I rented a 24 foot tuck from Budget Rental. First, they did not have my truck or trailer when I arrived. The "dealer" was even confused. I was told I had to call customer service. I was told by the customer service person that "when I made a reservation it did not gaurantee the equipment". What? Now, I had to call a few people to explain that I was not moving. People were rearranging schedules. The snotty rep told me that he would give a whopping 42 dollars off my bill.I sat in the office for four hours to get a truck that went 39 miles an hour that I had to return. The next day at 1:30 I was loading the truck, unkowingly being charged for a dolly that I never had. I drove a truck that had no shocks and the gas gauge did not work. When I arrived to Kansas, the guy told me that he understood and unfotunately their was nothing he could
do about any refunds because it had to be done when I rented the truck. This was the most horrible moving experience I have ever had. People complain about U-Haul, but they'll seem like a dream compared to this.
I will keep writing all the people I can to make the public aware of this scamming company. They don't feel the need to be accountable for the horrible ways they treat customers. Next stop...