Budget Suites

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Category: Services

Contact Information
1050 North State Higway 360, Grand Prairie, Texas, United States

Budget Suites Reviews

JJSSt October 4, 2009
Awful overall
My hotel stay was AWFUL. . . I rented a room for one full week. I had previously stayed at Budget suites at different locations and was satisfied with the room, staff and my accommodations. But I would advise everyone to stay away from this Budget Suite off 360 highway in Grand Prairie, TX. The staff is very rude and unfriendly. My room did not include a microwave oven when I asked why no microwave I was told very rudely by office staff that “I didn’t pay for one”. The room had roach motels in every room of the suite including the cabinets and closet. The bed was awful and the blood stained sheets that I paid for did not fit the slippery Plastic mattress . The towels that I had also paid for was thread thin, yellow and dirty. The TV made an awful buzzing nose when turned on. I wanted to check out after the first night and was told my credit card would still be billed for full week NO REFUND! Also note that if you get a corner suite that is an additional charge but this info is not disclosed to you at time of check in.

I was also told when I checked out that I would have to remove the trash from the trash can in the room before I could get my deposit back. I was told when I checked in the deposit would include clean up after leaving. When I complained to the manager/clerk on duty I was told "This isn't the "Best Western" I am a real estate agent and have a lot of relocation clients. I will never recommend this facility to any of my clients as a matter of fact I will strongly advise NOT use this facility! I feel consumers should be made aware this particular facility. This facility doesn't have customer service or a corporate office (that can be found) for complaints, which makes me wonder if they are aware of the scams and do not want to hear their customers concerns.
Clare Kurechi May 14, 2009
cruel manager
I stayed in Budget suites while we were hunting for a house to move in to. Unfortunately what was suppose to be a couple of weeks ended up over a year when the house we bought came with a lot of problems which we had to fight legally.
Moving there was fine. The place seemed well maintained and close to 2 casinos and they have enough grounds to let my 2 kids play. After staying there for about 5 months a new manager named Dana Alexander moves in. She started restricting my kids to play outside the grass area outside my unit with my supervision. She says its not good for the grass, like it was for display only. She scolded the people next door for letting there 1 year old son crawl in a blanket placed in the grass for the same reason. I have seen her shout at people and humiliate them when there behind there rent. She has kicked out people for disobeying her so called rules which is not in the rules and regulations contract. And with all this I am mostly discusted by the choice of words and tone she uses on people. Im 33 years old and she talked to me like I was in first grade.
I thought it was also absurd that they charge you extra for internet, extra for blankets and towels and charge you for your pets which adds up to the price and they started charging for lightbulbs when you need new ones. We called them for repair on the airconditioning and it look them 2 days before someone came by to repair it.
Well I thought the corporation might want to know how some regular good paying costumers are being treated so I wrote a complaint. After a few days, the manager Dana comes by with an eviction letter of 7 days. When I asked why she said simply because I wrote a letter of complaint. I brought the letter to court and we waited for the court date. I did not know that you were allowed to bring a lawyer for representations in a small claims court. I was there with my husband and she was there with there corporate lawyer. The judge did not even bother to read the letter or hear out the rest of my story. All she said was although she has sympathy for what happened they have every right to kick us out for any reason or even for no reason at all. There is no law that prohibits them to do so. Well we could either sue them further and just cause more aggrevation or just let it go, we decided to let it go and move out. So many people who stayed there wanted to complain but after hearing what happened to us, they were scared and had no choice but to suck it up. Not to exagerate the story but I still get nightmares about the lady scolding me like I was a convict and I couldnt defend myself. Its not in my nature to talk back. I wish I had it in me. And I can just imagine her doing it to more people. There are so many other motels for same value with better service. I recommend you check the other ones first for your own comfort and sanity.
August 19, 2008
Beware of this facility
My hotel stay was AWFUL. . . I rented a room for one full week. I had previously stayed at Budget suites at different locations and was satisfied with the room, staff and my accommodations. But I would advise everyone to stay away from this Budget Suite off 360 highway in Grand Prairie, TX.

The staff is very rude and unfriendly. My room did not include a microwave oven when I asked why no microwave I was told very rudely by office staff that �I didn�t pay for one�. The room had roach motels in every room of the suite including the cabinets and closet. The bed was awful and the blood stained sheets that I paid for did not fit the slippery Plastic mattress . The towels that I had also paid for was thread thin, yellow and dirty. The TV made an awful buzzing nose when turned on. I wanted to check out after the first night and was told my credit card would still be billed for full week NO REFUND!

I was also told when I checked out that I would have to remove the trash from the trash can in the room before I could get my deposit back. I was told when I checked in the deposit would include clean up after leaving. When I complained to the manager/clerk on duty I was told "This isn't the BEST Westin" I am a real estate agent and have a lot of relocation clients. I will never recommend this facility to any of my clients as a matter of fact I will strongly advise NOT use this facility!

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