Budget Truck doesn't properly maintain their vehicles. If you value your life and sanity, don't you dare rent from Budget Truck! It is the most mismanaged vehicle rental company in the world. I was assigned a truck that broke down on me suddenly at 70 miles per hour on the Pennsylvania Turnpike, leaving me stranded on a portion of the road with no shoulder. Within minutes, I was side-swiped by another truck. I could have been killed. Their 'roadside assistance' (snort) arrived after a few hours and the mechanic told me that the fuel filter was 'clogged beyond belief', but that he didn't have a spare. He did the best he could with an air compressor and re-installed it. The truck actually made it another 50 miles before limping into the Budget Truck place in West Virginia. After waiting for hours with no decision from Budget 'customer service' [snort-chuckle], the dealer let me take one of his other trucks so I could make my freight pickup in Ohio that afternoon. After making my pickup with minutes to spare, that truck died too. Six hours later, the 'roadside assistance' had that truck's alternator replaced and I had to drive all the way back to West Virginia to pick up my original cargo. Budget refused to pay for anyone to transfer the cargo from my first truck to the second, so I had to do it myself - 10, 000 lbs. By myself. In the middle of the night. By hand. It took me 7 hours, and in the process I slipped and fell, nearly breaking my leg.

So I proceed to call Budget 'customer service' [yeah right] repeatedly for the next few weeks, begging to speak to someone in authority who could provide some level of compensation for my troubles. I could never get past the unintelligible low-level clock-watchers who always seemed to have to 'go ax their supervisor' for every little thing, couldn't make a decision, were quick to charge my credit card, slow to credit it back, and in all respects splendid examples of why customer service in this country is a joke.

Budget Truck is a company that deserves to go out of business. Do not rent from them.

I reserved a moving truck online on 3/7/09 and read that I was able to cancel without penalty if done so within 48 hours of pickup. Today, I went online to view the reservation and after it required me to enter my pickup date, zip code, reference number, and credit card number, the page said the reservation could not be found and to call their toll free number. I called and got a lady who was very defensive, spoke fast, and became snippy after I requested to cancel the reservation (I explained it was only because I hired a moving company and chose not to drive across the country). After I kindly asked her if she could send me confirmation of the cancellation, she stated she would absolutely under no condition give me confirmation she canceled my reservation in writing nor would I receive an email. She began rushing me off the phone and insisted I check their website for the cancellation which states at the bottom: 'We currently do not offer the ability to modify or cancel an active reservation made at www.budgettruck.com. To make changes or cancel your reservation, please call 1-800-567-6582. Please note that any changes made by calling this number will NOT update or display on budgettruck.com.' I contacted my credit card company to have them note the incident in the system in case the reservation is not canceled. This is not a good way to do business and I will definitely go with U-haul or anyone else besides Budget, whether it is a rental car or moving truck.