I agree with all the comments regarding the horrible and untrustfulness of Budget Van lines.They do not deserve the $200 fee they charge for their services. They are horrible.

I didnt know who the actual moving company was going to be until the day before I moved. I tried on numerous occasions to get this information from Budget Van Lines so that I could research the moving company. According to them they do not release this until the day before moving. WELL I WONDER WHY??? Claim they only deal with reputable moving companies. NOT???

My contract was with J & P Moving which again I did not find out until the day before my move and they are horrible. Set very unrealistic time lines, and unable to deliever when committed to. I have also seen many, many comments after the fact (given I had no time to research them) but see they deliver broken items, and have horrible customer service. When I spoke with them, they were very unprofessional and could never give me a specific time line for pick up. What horrible service.

After picking up my items, they called and advised me of a specific delivery date, and today i'm told it will be an additional 10 days out because they had no truck to deliver, so basically my items still sitting in the original spot.

What did I pay Budget Van Lines for??? To provide me with a moving company who is unreliable and unprofessional? this is what the $200 bucks was for? If it was just to find a mover, heck I could have done that. Very, very disappointed in their services and will be taking this further.

Binding Estimate was given by Budget Van Lines and it was woefully inadequate based on the moving company they sent to pick up the goods. This according to G&G Moving & Storage and/or G&G Best Transportation located at 1409 Kuehner Drive, Ste. 146, Simi Valle, CA 93063. Phone number 818-518-4610. G&G basically was going to hold the goods hostage until I came up with more than double the original Binding Estimate from Budget Van Lines. Budget Van Lines did nothing but tell us they were going to contact G&G to have the truck weighed again when they got to our destination. This did not happen. Do to Budget Van Lines estimate we were unable to have a very happy Christmas because we had no money.

DO NOT USE BUDGET VAN LINES Giving them the benefit of my doubt, we contracted to move my son from Michigan to Utah. I signed the contract on July 22, 2010. I paid them $611, which they have not submitted for payment, and has now been put on fraud alert. The agreed up pickup date was July 30th through August 1st. They were to deliver August 8, 9, 10. My Son needed to be at work on August 9th. We paid and extra $150 for that smallthree day window, The movers were to call, 24-48 hours in advance. On Friday July 31st, I called my salesperson, Dan, and he said "that he was sure 99% that the pickup was August 1st or 2nd. Not hearing anything, I called on Sunday the 1st, and received only recordings, so much for being a service organization 7/24 as told. On Monday, I tried three times, finally someone called back ( he is prpbably fired for doing so. He told me there was no scheduled pickup, today, tomorrow, anytime. We discussed, I asked for his manager, and of course got a recording. I then called back, and pretended to be a new client, and of course they answered ( always for fresh meat to prey on). This person, Victor, attempted to be helpful (probably new), said they could wave the fee that we were charged to deliver on August 9th, thought they could pick up on the 5th and deliver on the 8th. He went off line, came back with the anwer no. No offer to compensate, only offer to continue to find a mover. We had to go to plan B, and are now out and additional $900 to make the move by August 9th. DO NOT USE THIS COMPANY !!!

I received the following letter from a "lawyer" from Budgetvanlines.com


Dear Atheria:

My name is Ted Clapp. I am head of the legal department at Budget Van Lines. I would very much like to speak to you about your horrible experience to determine if I can rectify the problems or speak with the movers to help you with any claims. Please contact me at my direct number 646 395 9887 or [email protected]. You will not be transferred to dispatch, sales or customer service. I will personally handle your file.

I look forward to hearing from you.

Very truly yours,


Ted Clapp
VICE PRESIDENT, LEGAL DEPT.
Budget Van Lines, Inc.

MY ANSWER TO THIS EMAIL IS AS FOLLOWS:

Legal Department? riiiiiiiiiiight...

Where were you when I had pneumonia and was lied to about the "attempted delivery" and all the horrid days I had to go through due to the company you say you work for...

Very sick organization that lies from the beginning to the end and I continue to this day - two plus years later - getting email from those who have been taken by Budget Van Lines and the unscrupulous movers they "employ" without ever telling the customer that they have NO protection and supposedly NO liability from ANY company that is attached to a "moving broker".

You didn't even have the guts to email FROM the "company website" (Budget Van Lines). I will be posting your email on the boards to warn against your tactics. How DARE you email me without a viable way for me to verify who and what you are!

Don't email me again.

People, this company should be banned from the transportation industry BY the transporation industry. Until they are, BEWARE and RESEARCH before you EVER get a "BROKER" for a "MOVER".

Delete all emails from this joker - apparently Budget Van Lines is trying to clean up their messes AFTER the fact with a supposed lawyer... When a good person who HAS a GOOD LAWYER is taken, we'll all join the class action lawsuit that is VERY OVERDUE!

First I would like to say that my huband and I will never use your services again. We will be sure to tell all our friends and write on as many reviews about how unprofessional your services were. I had a great first impression with Budget, I got the quote that I needed and put down the deposit to place my move. After that, it all went down hill. First, I could not get ahold of my sales rep for four days after she had told me to call her back with the definite dates that I need pick-up and delivery. I called the budget number over 15 times not getting ahold of anyone and leaving numerous messages with no call backs. Finally, my sales rep called me back after four days of wondering if this was a scam to let her know that I needed pick-up on the 5th and delivery on the 8th. She said "no problem, that will work." I asked multiple times that those were going to be the permenent dates for pick-up and delivery and she insured me it was. That was lie number one. Lie number two was she kept telling me the forms of payment were on pick-up cash, money order, or credit card, again so I was not mistaken I asked multiple times if I could pay for it on my credit card and everytime the answer was yes. The payment method on delivery was either cash or money order...no credit card. So my sales rep knew I was going to pay half the amount on my credit card and the other half in cash. Tell me why, when the movers got to my house...they told me the only way I could pay was either cash or money order??? I told they I was told that I could pay with my credit card and they said they have never taken credit card so they don't know why I was told that. Third lie, I was told that the moving company would call me 24 hrs. in advance as to what time they would arrive. As I waited and waited for the call, I figured I would be responsible and call the company myself. The number budget gave me, not once did someone pick up. I left messages with no one calling me back. I called budget and they told me that they would call the company to see if they could get any answers, So the moving company finally called me to let me know that the pick-up time would be between 8-10am. They said the movers would call one hour in advance to arrive at my house. While I was talking to someone about the pick-up time, I was unaware that the moving company was also calling my husband with a pick-up time which was between 1-3pm. After my husband and I figured out that they had given us two different time frames, I called the company but only got their answering machine which by the way was a generic please leave a message which didn't even have the company name on it. Since I didn't know what time they were going to arrive at, my husband and I waited at home waiting for them to arrive. When 2:30pm rolled around and we had not heard from the movers I decided to call the company again to see where they were at. Again, I got their generic voicemail. I called budget to see if they could get ahold of anyone. Finally I got a phone call from one of the movers who said they would be there around 5:30-6pm and when I asked what happened to 8-10 and 1-3, there answer was we have been stuck in traffic!!! I wasn't about to start argueing with the guy since his english was so broken that I could barely understand him. But whatever happened to calling the customer since he had my number and letting me know that they were running late??? That would have been nice. Finally they arrive at 6pm packed up our stuff which they had a penske truck that already had someone else's furniture on it, but I was told it would be divided by a board so I would be able to see the other people's furniture. All that divided my furniture from theirs was two ropes approx. 2 inches thick that went across from one end of the truck and they back across. Then the movers spent another hour and a half after removing all our funrniture from my home because they could not get everything to fit. AN HOUR AND A HALF because they did not have a big enough van, and we had less boxes then what we had originally told them so they should of had plenty of room. So now my husband and I pack up and move the 200miles from Virginia to North Carolina one day before our furniture is suppose to arrive. The moving company told us that they would call 24hrs before they arrived to drop off my furniture. So I waited and waiting again for the phone call which never came. So again, I call budget to see where our furniture was and they tell me they have up to six days to arrive with my furniture. I told them no, I told them specifically that I needed my furniture on the 8th and my sales rep told me that was not going to be a problem. The lady told me that she doesn't know why I was told that but it was incorrect and that if I needed a specific date that I could have paid extra. I was never told that I would have to pay extra to get a set date which I would have gladly done, but was asked what date I needed my furniture and I told them the 8th and she said "no problem, we can make that happen" The lady kept telling me that if I needed a certain date that I should have paid the extra cost which I guess she was not getting through her head that if I had been offered that option, I would have taken it and paid the extra money. So the lady said that my furniture will arrive on the 10th and that the movers will call 24hrs before arriving. It is now the 10th and I never got a phone call yesterday and I have been on the phone none stop with budget because neither one of us can get ahold of the moving company that they hired to find out when my stuff will be delivered. So as you can see why I am extemely frustrated and why I will NEVER EVER use budget van lines again.