I am writing a complaint to all the complaint boards, Buffallo Wilds Wings, Better Business Bureau, etc. I will continue to write until I get a resolution or get bored. I was not feeling well and my husband and I decided to order food in. We haven't had Buffalo Wild Wings in a long time so we decided to call in an order to go. When I called, I had asked for ranch dressing with the order as well as an extra blue cheese. The lady that took my order, Colleen, informed me that the extra blue cheese would cost me an extra $.60. It wasn't the cost that upset me, but the way she said it. It was as if I was going to decline the sauce and could not pay the extra $.60. It was quite demeaning but I shrugged it off and told her that it was no problem. I wanted the extra blue cheese sauce. She said that we could pick it up in 10 min. My husband left to go pick up the order. Eventhough, we live in the next city over from the establishment, it was Sat. night and traffic is horrible around the mall which is where they are located. It took my husband 1 hour to go there and pick up the order and return with it. I was starving having not eaten anything all day because I was sick. Much to my surprise, when I opened the food, the extra blue cheese was not there and they had given my Southwestern Ranch as opposed to the regular ranch. I'm used to restaurants not checking orders and getting them wrong. I'm not oblivious to this at all. I then pulled the receipt and realized that they charged me the extra $.60 for the extra blue cheese sauce. That's when I needed to call the establishment and complain. Mind you, if Colleen did not make it such a big deal when I ordered the sauce, I don't think I would have called them back. I mean, really, what are they going to do for me that is going to help me in eating my food at the moment? Nothing. However, I was so mad at the initial implication that I could not afford to pay the extra $.60 that I really could not stand by and let it go. When I called, Colleen answered the phone. I had told her what had happened and she was so non-challant about it that it drove me nuts. I just wanted her to know that she messsed up and that this was not good for business. She never admitted to anything. Nor did she apologize. Again, not surprised. It was a restaurant and I really don't expect much. What escalated the call was when she blamed my husband for the order being wrong. She actually said that your husband should have checked the order before he left and made sure it was correct. That put my brain in full gear. She had asked me earlier if I wanted to talk to a manager and I declined. However, now, I did want to talk to a manager. That's when I got lovely Lisa on the phone. She claims to be a manager. Again, I use the word manager very loosely. She apologized for Colleen and then in the middle of the conversation said to me again, "we go over the order with the customer before they leave and they initial that everything is correct." I asked my husband and he said that they never took anything out of the bag. They simply pointed to everything and he specifically asked about the sauces and the person, I'm assuming was Colleen, pointed to the box with the sauce and said that it was in the container. Yes, he signed and returned home. She offered me a $10 food credit for the next time that we were there. A $10 credit? I never wanted to go there again. They were rude, insulting and down right abusive. Lisa asked what else she could do for me. I simply stated that it's not about what she can do for me at the moment. I was not about to run out and get sauces so I could eat my food. It was about how they are treating customers. If she was the manager, she should know this. I told her to mail me the $10 credit because I never want to go in that particular location ever. After, about 5 min. of her not responding, I get a "hello" on the other end. It was the owner of the establishment. Now I really need to say something here. I know that you do not have to have any customer service knowledge or appreciate the service industry to own a restaurant. However, this particular individual, refused to give me his name, was the most arrogant, rude, inconsiderate and abusive individual I have ever dealt with in a customer service capacity. He would not let me get a word in and when I asked for his name so I can include it in my letter, he said, "letter, what letter. Who do you think you are going to write a letter to?" When I told him corpoarte and the Better Business Bureau, he laughed and with another arrogant tone said, "I'm it lady. There is no one above me. I am the owner." I replied, "Isn't this a franchise? I can write a letter to corporate." He said, "Yes it's a franchise, but don't bother writing a letter because they are going to send it to me anyway." After a couple of more minutes of his abuse, he finally said the thing that was the last straw for me. He said, "what is it you would like us to do, throw Colleen out in the street so you can run her over with your car?" That was it. I was speechless. I really could not believe how this phone call escalated so badly. I was offended and told him so and he simply said, "This call has lasted long enough." Then all I heard was a click. Wow. I have only written 2 complaint letters in my life. This is the 2nd one. So, you know that this was a horrible experience that I needed to share. After that grueling 15 min. call, my food was cold and I wound up throwing it in the garbage. It was disgusting. I don't know if the food just tasted bad because it was cold by then or if I just couldn't stomach eating it after all that. Nonetheless, I will write a letter to corpoate BWW a week until I get an apology and a credit for the food that was thrown out.