My family and I visited Buffalo Wild Wings for the first time on Saturday June 11, 2011. After viewing their commercials and receiving numerous emails, We decided to give it a try. Well as we all know - first impressions are lasting impressions. My first impression and experience was horrible. My husband, kids and myself entered the restaurant and stood at the entrance for a few minutes before walking up to a hostess/waitress (that was just standing near the register with two other waitresses) and asking her if whether or not we are to seat ourselves. The waitress reply was to sit anywhere you like (unusual), so we did. We waited, and waited, AND WAITED, AND WAITED, AND WAITED! There were several waitresses around and no one came over to our table to greet us or offer us drinks. The longer I waited the less impressed I became with BWW. About 10-15 min later a large party arrived and requested the booth adjacent to ours. The booth wasn't clean therefore the waitress had to clean it, which pissed her off. She began to clean the table, while the party stood there waiting, in an angry manner, she even threw a high chair across the floor. The party was not amused and neither was I. I noticed the party was getting a little anxious after sitting awhile. I decided to get up and ask one of the several ladies standing by the register if I could see the manager. One of the ladies pointed him out and I approached him. I told him how we had been waiting a very long time and no one had even acknowledged us. I told him I was very disappointed, with this being my first visit and all, and that we were going to leave. The manager, John, only wanted to know what table we were sitting at, so I walked him over to where we were sitting (my husband and kids had already left out) and showed him the table. There was no apology or encouragement to stay. That was my first and Last time visiting Buffalo Wild Wings.

I was interviewed by the Bar Manager and General Manager at the new Buffalo Wild Wings in Ames, Iowa. They originally told me that I would be getting $8.50 plus tips (tip-share) as a part-time greeter/cashier. I took the job, and management told us through orientation that they would discuss tip-share after orientation was over, so I waited. In the meantime, I was harassed by a woman working as a trainer for corporate, she favored the younger (teenage) workers and looked the other way when they refused to do their jobs (mostly sidework.)Three workers (myself included) picked up the slack, cleaning toilets, rolling silverware, mopping the floor) because these girls would lie about doing it, or just not attempt to do it at all.

I was one of about six of older employees, and by the time I left all but two quit. I had regular comments about my age (I'm in my mid-twenties) and I was bullied about being "old" and it caused me quite a bit of stress, especially since the teenage girls (the majority of the employees) refused to work with me. I can understand that there will be some drama, clique behavior and fighting especially considering the environment, but I had so many teenage servers refuse to wait on customers (they would sent them back to the greeter/seater, telling them loudly that "they probably wouldn't tip, give them to someone else!" None of these girls were reprimanded.

The last straw was when I overheard my trainer use several racial slurs referring to asian-americans. My husband is asian, and so are a large portion of my family members. I decided that it wasn't a family environment and made plans to look for another job. However, pay was good - so I kept trying to convince myself to stay, and my husband supported my decision. Later on in the week, a couple of my cousins (of Laotian background) dined at Buffalo Wild Wings and the server jokingly made some off-color jokes about asian customers, and made a poor attempt at speaking mandarin saying gibberish such as "ching a ling a chong". They were offended and told me that the restaurant was horrible, they would never dream of going back.

By the time I was made aware of the treatment of my cousins, I was ready to leave. I got my paycheck and it was less than what I expected, I confronted my trainer about it, and she said that Buffalo Wild Wings never does tip-share because the poor waitresses (teenage girls she loved so much) only make so much money an hour. I know that, and they were aware of that upon hire. I have a lot of friends in the restaurant business. However, I was promised that tip-share would be included in my pay by both the General Manager and the Bar Manager, and nothing was done about it.

Due to all these problems and the amount of stress and unprofessional behavior, I ended up quitting. My friends and family refuse to dine in anymore and instead we opt to eat at home. I tried to get the number of Human Resources or corporate in order to file a proper complaint, but it was never posted anywhere in the restaurant.

I work at this place and still do but want is funny is that us in the morning do all the work and get in trouble when the night shift dont do there part oh ya plus they all do drugs at work

Buffalo Wild Wings just opened in Mt. Vernon, I'll and my husband and I decided we would try it on my birthday. It happened to be new years eve so we figured it would be busy. We only had to wait about 20 minutes to be sat, but it took at least 5 minutes before we were greeted by our server, Hannah L. We told her we wanted the appetizer sampler to start then we would order after we got that. It took 15 minutes for us to get our watered down draft beers. During the time we were waiting for our app, our server was sitting in a booth next to us eating off of a customers plate, which was not appropriate! About 20 minutes after ordering, apparently a friend of. Our server came in and sat at a table next to us. They got their food before we got our appetizer. About 45 minutes after ordering, we got our CO
LD appetizer. At that point we had nothing to drink, were missing things off of our app and had no plates to eat off of. 10 minutes later the server came to check on us to get us the rest of our stuff. At this point I told her we needed our check. The total was about $17 nd my husband put down a twenty. Instead of her saying she will be right back with the change, she asked do you need your change back? I'm sorry but you don't ask for a tip!
There were two shift leaders or managers there but I didn't see them stopping at ANY tables checking on customers! I've told everyone I know to not ever go there! This was by far the worst dining experience I have ever had or seen. And I served for 4 years so I have seen some bad ones! I will never go to the Mt. Vernon Buffalo Wild Wings again!

I was out with my family and I was watching one of the waitresses named Mary talking with some customers. She didn't seem to have the best attitude anyways. So I'm glancing over to see a television, and I see her just drinking some customers beer right there. Now, I work in the restaurant business and I know that employees should never drink on the job. It just seemed inappropiate and not very professional. She also just had a bad attitude with her co-workers. It made me feel really uncomfortable.