DO NOT GO, ESPECIALLY NOT FOR UFC!!! The food is tasty, that deserves 1 star, however the management and customer service is Horrible, and the owner tries to justify the actions of the (in my opinion) Napoleon-Complexed manager, Lou. We paid $40 for the cover $10/person, and when we asked 3 servers to speak to the manager, he finally came to hear our request. Our table along with neighboring tables were trying to get them to turn on the fight on the big screen on the TV close to us. Where we were seated, a partition block my boyfriend's view, and it was also the area where employees congregate to place orders, fill drinks, etc., and the other TV that was playing it was flooded with sun. When my boyfriend got through 1/2 of stipulating how ridiculous it is to charge someone for fight and not accommodate, the (my opinion) Neolithic Little Man, whom I hope is incapable of procreation, said that he was kicking him out!!! The boyfriend was not aggressive (although he's a bigger guy, obviously intimidated because he stood behind a partition and the owner when the boyfriend went to discuss this with the owner). The manager cowered in back at some point to call the police on us, (I did have a few choice words for him by this point) after we paid for a meal that we never got to eat, that's all the owner was concerned about because he had other patrons - not that he's caring about reputation, consideration of those who are the reason he's in business. When this was explained to the officer, he said he couldn't take sides, but "That sounds ridiculous", even one of the employees we spoke with said that the other employees like the manager, but he's a constant issue with customers. We wasted over $100 + to be treated like shit, and cherry on the dessert, when I came home and googled Buffalo Wild Wings Complaints - Across the board are dissatisfied persons pertaining to customer service, it apparently the restaurant you invest in if you are incapable of adequately maintaining quality service. Look at Complaint boards, my3cents, and the list goes on!! I'm having a shit made that says "Ask me about my experience with Buffalo Wild Wings, and why I will NEVER go back", and being the social person I am, have every intention of wearing it to each and any event I go to.
GO TO WING STOP instead, the people are awesome, the wings rock, and you're not taking the chance of paying them to treat you like shit.

I went to buffal wild wings last night in westland on wayne rd. the ppl was so freaking racies and mean to me and my boyfriend i wanted to cry. They gave us sum refried fries, the ribs was cold and nasty and lasty the popcorn shrimp was extra hard. They lady that was serving us was mean and nasty to us. I tried to call and they told me there was nothing that they could do for me besides make a complaint on there website. But guess what the website didn't work. I will never vist Buffalo Wild Wings again. And what make it so bad that was he first time ever that i went.

I worked for Buffalo Wild Wings. They are thefts, they make you tip out 4% -3% of total sales to the salary paid managers... Some one needs to put a stop to it. Us as servers don't make any money as it is and they turn around and make us give them our hard earned money.. "even to the GM" Can someone please tell me whats wrong with this picture. Oh by the way its the Buffalo wild wings in Alabaster Alabama... Oh did i forget to tell you that also they make you work off the clock, and they shave your hours so that they don't have to give you a pay check..

On Thursday, February 12, 2010, I went to BWW to place an order for my co-worker and myself. When I got there it was pretty quiet for a Thursday, so I expected to be in and out in 15 minutes. WRONG!!! The cashier was RUDE!! She was text while my order. It took 25 minutes to get my order. The noticed the manager and workers in the back horse playing and not making the order. Other guests coming in to the restaurant were noticing this also. One lady came in with her incorrect order and asked to have it corrected. The cashier stormed into the back, almost pouting, stating “I ain’t got time for this!” which instantly upset the customer, who then stated “I would like to speak to your manager!” The manager came out with my order, hastily handed it to me and dealt with the guest. I couldn’t stay to see how that turned out because I was already over my scheduled break (15 minutes pay docked). When I returned to work, my co-worker and I were upset because neither of us had time to eat our meal. I decided to call the restaurant to get a number for a customer service survey or complaint line. The lady who answered the phone placed me on hold for 5-7 minutes then the line went dead. I called back and after 8-10 rings requested to speak with the manager. I asked for the Asian-American man, because I did not have his name, but that was the only way I could identify him. There were two managers there, I wanted to speak to the manager I received my food from. Not two minutes later he answered the phone SCREAMING that he was offended that I would call him Asian-American. I tried to tell him that I did not mean to offend him, but he was so loud and unprofessional that he could not even hear me. I would say something then he would yell over me. I asked him who do I speak to for issuing complaints and he said “I don’t like being offended!! You come up here and say it to my face!!” I asked him why he was so upset and he said, “You haven’t seen upset!!” He kept ranting on about how I was banned for life from the location when he didn’t know who I was! He kept trying to upset me instead of calmly and professionally satisfy my simple request. The call lasted about 8 minutes and should have lasted about 45 seconds.

The actual layout of this restaurant is scattered and confusing. When you walk in the door you have to search for the hostess. After finally finding her, we were told of a 50 minute wait so she said we could go look over at the bar for a seat...she didn't even walk us over there to a table she basically was telling us to fend for ourselves..so after looking like idiots and not finding a seat we decided to leave. We had to weave through huge groups of people who were waiting to be seated..the place was a fire hazard. Then we decided to order to go. I was told the wait would be 15-20 minutes. So we went walking through the mall for a half hour and came back...the 3 cashiers at the check out were SO unprofessional and did not know what they were doing. The guy told me my food was not ready (mind you i had only a cheese quesadilla and chips and salsa to go). Instead he said I could pay for the meal right now..so I payed and took a seat for another 25 minutes. As we sat there one of the cashier girls told a customer "go tell your friend at the table i think he is hot". Soooo...then my boyfriend decided to walk up and ask again if my simple meal was finished..this time an older guy was up front with the 3 clowns. He looked confused and checked the computer and ran in back. 5 minutes later he came out with my food. When we finally got home I noticed my cheese quesadilla was cold and rubbery and stuck to the paper it was packaged in (meaning it had been sitting out) and the chips were cold and nasty as well as the salsa..it tasted like someone squeezed a lemon in it. HORRIBLE FOOD, HORRIBLE SERVICE...I am appalled. I will no longer patronize an establishment that is so careless to paying customers. I work in customer service and I am well aware that first impressions are extremely important. I think corporate should keep an eye on this location...it is a circus!