This place is terrible.. this is a letter i sent to their contact us link on their main web site over a week ago with no reply.. today I was bored so I spent a bit of time to find the CEO of BWW's email address

Hello, Ms. Smith

I had sent this letter to your sites contact us link, I was really expecting a reply to it. But after a week with out a call, or even a email I started thinking maybe the people that read those replies just do not care either. below is a copy of the letter I sent and I am looking forward to a reply.

Thanks

my name

Generally I get good service when i dine in, but i usually go to the merriville location.

this time I went to the new Crown Point Indiana location. This was the worst service I have received at any restaurant. First upon arriving I asked to be seated at a booth. the host blatantly ignored this and brought me to a table, again I asked for a booth, that was clearly open at the time. But yet again that was blown off and was told well i can put you at this half booth, by this time I was tired of dealing with her ignorance, and lack of customer appreciation so I said whatever and sat there. ( This is when I realized where people go to work when they are fired from Mc Donalds.)

Then came the long wait for food, it must of taken so long because it was over cooked, the boneless wings where hard and crunchy, the last one when i went to pick it up with a fork was so well done that it shattered. Having worked at restaurants I know better than to send back food at a place that employs teenage cooks.

Finally we where able to get a manager over to our table, it worried me for a bit that the wall that they where leaning on for the past 20 minutes might fall over without them holding it up. I informed them of all the problems with the meal. They graciously insult me with a $5 off on my next meal coupon. I thought wow I payed for $30 of dry food and they gave me a $5 off my next visit.. What is the real bad part is that coupon was under what I left the waiteress as a tip since it was not her fault. At that point I knew for a fact that this place is full of fired Mc Donalds employees. I was going to wright screw your $5 off on the card and leave it on table, but thought maybe one day I will give a different location a try.. either way I will not return to that bww location.


the CEO's email address is [email protected]

You don't want to work here. The pay is minimum and the job is kitchen work. They got a boss in their who does drugs in front of his children, then all he does is lie and manipulate people at work. Don't work for this company it's worse than any McDonalds or Burger King. They have a rule saying you can't eat food w/o paying for it, then the boss turns around and gives away free food on the spot. its just wrong. At least if this is the only job you can get don't listen to a word of what Don Mount says he's a liar and a druggie, he's also your boss.

I, Lawrence E. Sneed is hereby filing this FORMAL COMPLAINT.

1.)I have been an employee of Buffalo Wild Wings since February 6th, 2009. Wherefore, I am entitled to the same ideal HAELTH SERVICES benefits as the supervisors. Such benefit and right is the right to be provided HEALTH INSURANCE. When employEEs inquire about HEALTH INSURANCE, we are ignored or our hours are shorten so therefore we cannot qualify for the insurance which is ignorant to the degree. (LAWSUIT WARRANTED)

2.)SLAVARY or ignorant! Listen to this :The H.O.H(Heart of the House) wage is $8 hr. The Host and Cashiers wage is $7.75. Why do they have GROWN MEN slaving to make a living on $8 hr. Loook, the principle is: "How can a Cook, who is working more aggressive and under pressure get paid .25 less than a person who only stand to greet. Now the fact, the cooks was hired at 10 to 13hr but the estabishment will only pay 8 because of a manager's mistake.(LAWSUIT WARRANTED)

there is more to come stay tuned.

the waitress we had not only ignored me ( since i was the only girl) she continued to flirt w my bf and get him drunk and was friends w a friend and had gotten his number off her friend later on that same night! i dont see that as professional and i think they should not have girls like that working there that are possible of or wanting to try to destroy a relationship!
girls beware!!!

The service at this location is awful! I walked in and there was only one cashier and she was tied up with a customer. Several employees and even the manager walked up the counter...saw me waiting... and NEVER asked me if I had been helped or anything. A whole 15 minutes went by and finally a young lady asked if I wanted to order and the other cashier was STILL with the same customer! The only reason I kept my cool was because my child was with me. I will not be going to this location or any other BBW or recommend them to my friends and family from this moment on! I was totally ignored and was not made welcome as a paying customer. I guess this is the treatment of takeout customers since I wasn't dining in watching the games and ordering beers.