Builders Express

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Category: Services

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United States

Builders Express Reviews

Drunya February 8, 2011

I will never step foot in your store again

I am really annoyed about the complete lack of service I received at your Springfield branch, the first time I just let it go but I feel it necessary to write this complaint.

I waited over 15 minutes to have some wood cut, there were no less than 4 staff members busy cutting one piece of wood already, two other staff members also walked out from the back straight past me. Not one single person even acknowledge me standing there, is it too hard for your staff to even ask if I need help or at the very least let me know they will be with me shortly????

After waiting 15 minutes and not even being acknowledge I decided to leave. I will never step foot in your store again!!!

FEggy January 25, 2011

Con to get customers into store to buy more a expensive product

Builders Express advertised a promotion of Akira products valid from 17 to 23 March10. I was interested in a wireless door chime priced at R 49.99. On Sun 21 March to be told by a sales person that the promotion had expired and I could purchase the same item at R 69.99. I enquired when the promotion had expired - he promised to find out and come back -but he disappeared leaving me standing there looking like a fool. I went there the next day (2203) armed with the advert - the cashier rang it up at R69.99 - I showed her the ad and she called a supervisor - who cleared the amount and she proceeded to punch it R49.99. Another supervisor Kashmira appeared and stopped her. She took my ad and to called the manager Conrad Matthews who gave me a different story to the day before - they were out of stock and if I wanted I could buy the one for R 69.99 - the supervisor chipped in that they were sending all their customers to the Pinetown branch who had stock. I objected to this and was told by the manager there was no other option - I was offered no assistance and I had to force the manager to tell me the they had only 25 units for the promo.