Save the Children Ring

I wrote to Bulgari to express my disappointment over my purchase of the Save the Children ring. I purchased the ring in Dubai in November 2009 and if you had a look at it today, although I take excellent care of my things, you would think that it’s a cheap piece of fashion jewellery. It is scratched all over with all sorts of varying sizes of blemishes. I wrote that I understand that this was a product made for charity and is perhaps of a different quality standard but that, nonetheless, I am disappointed by the ring’s appearance and I no longer wear it.

The response I received is copied below exactly as I received it. It shows that Bulgari does not care about its' customers. As you will see, although they say they are sorry, they offer no solution that is of no cost to me or at least a compromise between us to get the ring back into mint condition. They do not ask where I live (Canada), only that the store I could go to is in NY. And there is no offer to cover shipping costs. Further, the message is unsigned and offers no telephone number to discuss the situation further. The person responding takes no responsibility for the bad product I ended up with. I will never ever purchase a Bulgari product again.

"Dear Sophie Bisson,

Thank you for contacting Bulgari and I’m sorry to hear you are disappointed with your Save the Children Ring. Typically silver jewelry needs to be polished as they get tarnished. In your case it needs to be polished and rhodium plated. We offer this as part of our after sales service for maintenance of jewelry and the service fee is $120.00.

If you live in the New York area you can stop by the store located on 57th street and Fifth ave and we can have it done for you. It typically takes 10-15 business days for completion.

Thank you and Regards, "