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mazphobia
May 17, 2010
Return Policy
I purchased the Bullet Express, that included the juicer. The total amount I paid was $149.93. I gave it to my daughter since she is a big juicer and it sounded wonderful. The first time she used the juicer, she told me that it wasted alot of the fruit, and it didn't perform like they advertised. At that time, I wanted to return it, but she said, let try it again, maybe it was something I did. I didn't hear from her, so I assumed everything was okay. She came to visit me on Monday, April 26th and I asked her how it was working; she said it wasn't working. She said she did everything the instructions, and the video told her to do, but it still wasn't working. At that moment, I got my paperwork together and called the company. The representative told me the 30 guarantee had expired the day before and I should have called in then, since they were 24/7. I told him nowhere on the paperwork does it say they are 24/7 and I assumed they were closed on Sunday. He said I couldn't get my money refunded, that I was 1 day too late and they weren't going to honor the 30-day guarantee. ONE DAY - I told him it was just the juicer that was the problem. I was hoping to exchange it, that maybe it was just a "lemon". He was no help at all, he even sounded like a robot, he didn't do anything to try and help me with the juicer problem. Their customer service representatives are as senstive as a bowl of mush. DO NOT BUY A BULLET EXPRESS. IT DOES NOT WORK AS ADVERTISED. Personally I think this is false and deceptive advertisement and I am making sure to let everyone on my facebook page, how shoddy this company is and how despictable they are concerning their return policies and how they don't stand behind their product.
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Samiegirlsmom
March 9, 2010
Changing credit card without authorization
WARNING!!! Do not put any financial or shipping information and then change your mind. The company will automatically charge your card and claim that you hit submit. I was going to order this product when my laptop shut off. My fiance came home and I told him about the product, he asked me if I had checked the reviews. I went back online and found that the product was not good. I never received any notification of placing an order until I found the charge on my credit card 2 days later. Then I got an email stating that I had placed my order. I told them that I had not hit the submit button and my laptop shut off. They said, "oh well, too bad, you ordered it". When the package arrived I refused it. Now the company is telling me that "if" they receive it back (since I didn't follow their procedures on getting a RMA # and pay for the return shipping) that they will charge me for the full product. I have never dealt with a company as unethical as this company. From what I have read about the product, it breaks about 2 weeks after you get it. It would have been nice to have received notice that I had "somehow" placed an order right after I "so called" hit the send button so that I could have called them and told them that I did not place the order. Instead they send notice to you to thank you for your order 2 days later and after it already shipped. Just seems like a scam to me! They must be really desperate for orders.
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