On June 17, 2007 I entered the Burger King on Wolf Road in Albany New York with 4 female adolescents who play on my team and my Assistant Coach. The woman behind the counter was on a phone... and the kids were waiting patiently. She seemed annoyed that we interfered with her call by coming in to be served. She took the orders without #1 asking if it was to stay or go... #2 she did not give a receipt to anyone who ordered #3 she was rude to the kids. I don't think she realized that I was with them... but she soon realized it. I watched her attitude towards the kids and towards the staff and she was rude and nasty to each. When one of the kids saw her placing the food in the bag, she told the worker, we are staying. The worker said I already put it in the bag and I am not taking it out. I walked to the counter as my player walked away and said, "wow she was rude". So I watched as the employee snatched the food out of the bag and slammed the food on the tray. She then proceeded to make the rest of the orders in the same manner. She seemed quite irritated with anything asked of her. When one of the kids told her that her order was wrong, the employee became even more rude. I walked to the counter with the kid to make sure she was not rude to the employee and she was not. The employee kept looking on her screen to see what had been ordered. Had she given receipts to the kids, she could have looked at them to see what was on there. She questioned my player so rudely that I intervened and told the employee that she was rude and had been so since we walked in. I told her that if there was a mistake, and we needed to pay more we would, but it did not mean she had the right to be rude and that I would be filing a formal complaint. She attempted to defend herself but backed off quickly as she noticed other customers and employees watching. I noticed the name of the person to whom we could send complaints and his name was Mr. Glazebrook @ 1888 348 1074 ext 3532 and the number was not in service. Why would a number be posted for complaints, that does not work. So I wasn't sure to whom a complaint could be forwarded. This woman was definitely not a proponent of good customer service. Her name was Yvonne Russell and if there are previous incidents, it is clear she should not be in a customer service type of business.