I just had the worst experience I’ve ever had at a BK and I’ve eaten at BK since they first opened and in mores states then I can remember!

I went thru the drive thru at 9:50pm and started my order with a Bacon Cedar Ranch Tendercrisp sandwich meal. I asked for a medium with a Coke. From the drive thru speaker I hear a young lady (her name was Page)say, “that will be a 10 minute wait!!!” I said that was fine. I then ordered a kids chicken meal with a coke and ketchup, a double cheese burger with a coke icee, an ice cream cone and an A1 Steakhouse sandwich and again I hear “that will be a 10 minute wait!!!” Both times it seemed as if she was trying to discourage my choice of sandwiches.

I pulled up to the drive thru window, paid for my meals, got the icee the child’s coke and I had to ask for the ice cream. I was then asked to move up to wait for the rest of the order.

After waiting, a young lady brought the food to the car and I noticed there was no medium coke or French fries for the Tendercrisp meal. I looked and it wasn’t on the receipt so I told her even though it wasn’t on the receipt I had ordered it. I told her I would be happy to pay for the coke and fries but I needed them for my order. She took the receipt and headed in to the restaurant. At that time I noticed there was no ketchup in any of the bags so I had my son go in to the restaurant and get some.

The girl returned with the young lady, (Page)from the drive thru window and informed me that I could get fries but I would have to pay for the coke.

I started to get frustrated at this time so I told her to keep the fries but I want the coke. I backed up to the drive thru window and as she handed me the change from the Coke purchase I said, “it would be nice to go thru a drive thru and get the order right, just once.”

As she turned away she said “if you didn’t have such a big order this late there wouldn’t be a problem.”

I couldn’t believe my ears! I tapped on the window and said “excuse me???” she didn’t respond so I tapped harder and repeated myself. She opened the window and I asked her what she said and she didn’t answer.

I asked, “are you kidding me??? Are you telling me that 3 sandwiches 1 kids meal, and an ice cream is too big an order for the drive thru???” I asked to see the manager.

After I explained to the manager what happened and about her smart remarks he said “I’m sorry you feel that way”. Again I was dumb founded!!! Now I’m being told that my feelings aren’t what he considers appropriate??? I asked him if “my feelings” had anything to do with it! I told him that I don’t understand why this is too late to expect a meal at the drive thru and the young lady (Page) said “we have to make food fresh at this hour”. I asked “10:00pm is late??? The drive thru is opened until 1:00pm at this store…”

I DON’T UNDERSTAND!!! WHERE DO YOU FIND THESE PEOPLE??? DOES ANYONE GET TRAINED ON HOW TO HANDLE CUSTOMERS, INCLUDING MANAGERS, OR DO YOU FOCUS STRICTLY ON GETTING THE MONEY???

The store in question: Burger King #6611 - 8100 E. Market Street in Warren, Ohio

The girl at the drive thru, that made the “if you didn’t have such a big order…” comment: Page

The manager on duty: Chris

The store manager (I haven’t spoke to her yet): Linda

BTW… In my opinion, BK screwed up when they switched from Pepsi to Coke and now you sold out on chicken nuggets. The chicken nuggets taste like the crap they sell at McDonasty. When are you putting up the golden arches???

Me and a coworker just got off work, we decided for some stupid reason that we would get Whoppers for diner. He was going to eat at my house and seeing how I have 3 kids I ordered 7 whoppers. We pulled up to the window where there was a girl whose brother was once a person that I didn't get along with. She started her stuff about how I treated him so bad, I told her she just needs to get my food and shut up. She said and I quote 'We will see about that food' and she walked toward the kitchen. We got our food from a differant cashier and went home, only to find the burgers looked like they just came out of the trash. Me and my co-worker called the manager in charge that day( someone I didn't get along with anyway) he stated that is was my problem, we can not and will not give me my money back or exchange the burgers, even though not a bite was taken from them, and I had my recipt. So I took some pics. I don't know what to do from here, if anyone knows I still have the burgers and the reciept, but they still won't talk to me about it.

Dear Sir / Mam,
My name is Firas Omar. I visited Burger King, Earls Court branch in London on the 26th of June 2011. on the premises we chose - Unfortunately- to dine in that place for its reputation around the world. i asked to have The Angus meal because i know it dosent come with bacon at all. the reason is that my my diet dosent allow my to consume bacon( proudly im Muslim). more on that, i asked the manager on that shift if it has any bacon on it and she replayed that such sandwich dosent come with bacon at al. based on such confirmation i made my choice to have some. when i was asking the manager about the bacon, one of the staff was listening and laughing. she asked him why you are laughing he said nothing.

i had the feeling that this guy was laughing on me but i rather not to through an argument of such person. afterwards, i received my meal and i re-asked again about the bacon and they had taken the sandwich immediately from me and replaced it with another one! they told me that there was bacon on that one ! so i waiting again for another sandwich and i got mine finally.
while i was eating, i tasted something not usually, i opened the sandwich and i found bacon in it. i came back to the counter and the same guy that laughed at me was waiting for me. i told him that i need to speak to the manager and he refused at the beginning. i finally reached the manager asking her why there is bacon in my food. she replayed with a sentence saying " you don't understand" first of all they placed bacon on purpose in my food and secondly she is insulting me.
from my end, I'll start a campaign in my area warning all the people around me of going to such place. they basically dose not respect people with different faiths which in it's turn again everything in the great United Kingdom. in other word, Burger King is the most racist place in the UK.


Regards,

Firas Omar
Block A, Flat 9, room 3
Isambard Complex
Station Road
Uxbridge
London
UB8 3FG

their food taste horrible. they aren't cleaning their vats or changing the oil. my chicken sandwich tasted bitter almost like they didn't get the cleaner completely cleared out. who knows. ill never eat there again.

I have been coming to the burger king on ramble wood and university for years and recently there is a new store manger HIS NAME IS RUEL not sure of his last name, . . in charge and he is despicable all i hear is him yelling and saying rude things to his employees HUMILIATING THEM IN FRONT OF CUSTOMERS i dont think this is appropriate behavior. The way the employess and customers are treated by this man is unbelievable action needs to be taken on this man!