Today, my father went inside a Burger King on Milgen Road to get a few Whoppers, fries, and two sodas. Normally our experience here is an excellent one (one of my friends works there as a cashier) but this time wasn't very good at all. Here's why:

1. 60% of the order was messed up (We ordered three burgers with only lettuce, tomato, and onion, but they put everything on them) The only things they got right was the fries and drinks (which is self serve)

2.Upon eating one of the burgers, my mother found a black hair, which makes me question their sanitation standards.

3.Ridiculously long wait time. This is inexcusable due to the order being wrong.

Like I said, we don't usually have this bad of an experience at this location, but this one is unacceptable. At least the staff was nice and didn't have any attitude.

My son and grandsons purchased 3 of the Star Trek glasses from a promotion that burger King had. Two of the glasses broke while I was washing them. The first one cut my hand and did not require stitches. The second one I washed broke in my hand requiring me to go the the emergency room to get 6 stitches in my left hand. Where these cheaply made glasses? I have been doing dishes for over 30 years and have never injured myself. And to be injured twice both time on these glasses makes me wonder?

When ordering a sandwich where, on the menu, it says what the sandwich includes...why should I have to pay extra for it? The menu says the american chicken sandwich comes with tomato and cheese...Why am I being charged extra for it if it's supposed to be included. This isn't the first time I've been charged extra for things that are supposed to be included and I know I'm not the only one either. I love BK food, but I won't pay extra for included items.

I pulled up to burger kings drive thru, the girl started off with, we only have whoppers, french fries and fried foods. so i ordered a #2 which is a double burger meal. as im trying to finish saying what i wanted, she cut me off to ask s, m, or large? so i answered lg. then she wanted to know if that completed my order. well, what was she going to serve for a drink? and did i want onion rings or fries or was she going to listen to anything else i said? then i continued to try to tell her what i wanted to drink. then she cut me off again and wanted to know if that would complete my order. i said no and tried giving my second selection. she again cut me off before i could finish and asked the same questions. so i had to wait until she finally shut up and stopped cutting me off to finish my second selection. then i tried to order my third selection and she cut me off so much i just told her thats all and drove to the window to finish my order. i asked her to add another whopper to my order and she just turned away and started taking another order, told me how much i owed and i just finally gave up and took what i could get. the drinks had only a small amount of ice in them so i asked for more ice. again i was completely ignored. there was barely any ice in the drinks. she handed them out even after hearing me ask for more ice. i know she heard me because she made a point to stop and lookook straight at me while asking her. well, i didnt get my order but i did get the other 2 orders so i paid and left.
when i arrived home i called the manager and talked to him. he just said yes maam, yes maam and nothing else. i said so you dont care about what your customers want? he said nothing so it seemed that he was just going to hang up without even trying to resolve the problem. i said well i guess i wont be back to your store anymore and he said whatever you want to do. i asked him to make sure i understood what he just said and i asked him specifically, "so are you saying you dont care about what your customers order? and he said yes maam. i then said i would take my complaint to burger king complaints.
IS THIS WHAT IS MEANT BY "HAVE IT YOUR WAY?" no one wants to be shut off when they open their mouth, especially when they are only ordering food from a food vender. this is not the first time this has happened at this store.
i have not been to this store for about a year for this reason. you would think there might be some improvement made in that amount of time.
BURGER KING #5862
108 W. MCNEESE
LAKE CHARLES, LA 70605
337-477-7876

this occured8:49pm 11/29/09
host: TreSandra
order #514

thank you,
betty holt
4202 lake st #4
lake charles, la 70605
email: [email protected]

HI MY NAME IS JUDY IM DISABLE I WENT TO BURGER KING RESTURANT ON FRIDAY I BROUGHT LUNCH FOR ME AND MY SON AND A FRIEND AND THE CASHIER RANG IN THE WRONG AMOUNT AND SHE CLEAR IT THEN CHARGE MY CARD AGAIN SO I DIDNT THINK ABOUT IT UNTIL I GOT HOME SO THEN CALL THE RESTURANT AND THE MANAGER I TALK THAT NIGHT DIDNT KNOW WHAT TO DO SO SHE SAID SHE WOULD CK INTO IT WOULD CALL ME BK SO I STAY UP WAITING FOR THE CALL SO SATURDAY MORNING I CALL I WAS TALKING TO ONE WOMAN THEN ANOTHER WOMAN CAME ONLINE DIDNT TELL HER NAME BUT SHE WAS VERY RUDE SHE CLAIMS THAT SHE DIDNT SEE A CHARGE FOR WHAT I TOLD HER SO I LOOK AT MY BANK STATEMENT THEY LET IT GO THRU SO I NEED TO TALK DISTRICT MANAGER FOR THIS STORE ITS ON MAIN ST IN OSHKOSH I WOULD LIKE TO TALK TO HIM PERSONAL TELL HIM HOW I FELT VERY MISS TREATED THE WHOLE TIME NOT ONE OF THE MANAGER SAID THEY WERE SORRY THAT THIS HAPPEN, , , SO PLEASE HAVE THE DISTRICT MANAGER OF THIS STORE CALL ME PLEASE OR LEAVE A MESSAGE ON PHONE I HAVE ANSWER MACHINE...VERY UPSET CUSTOMER