Here's a copy of the letter I sent.

May 14, 2009

To Whom It May Concern:

I am writing to you to tell you why I will NEVER eat at Burger King again. One rude manager and your crappy Customer Service Relations have convinced me that Burger King does not need my money in this struggling economy.

I just tried to BUY (pay for with money you need) three kids meals from the Beretania Street Burger King (which is across from McDonalds – I will ALWAYS go there now) and one of your poorly trained managers was unbelievably rude to me.

I walked in and tried to buy ONE meal and purchase the other two toys separately, like I did the week before. The manager (rude, poorly trained, Filipino female, working at 4:20 PM) said I could not because they were running out of toys. I said ‘AWW, I did it last week” and I was about to order the other two meals when she said, right after I made my comment “You cannot, CASE CLOSED”.

I walked out and tried to get in touch with someone at your local office and they have not called back. I called Beretania at 4:42 to get the rude manager’s name. I informed her that I was writing this letter and calling the numbers listed because she was rude to me. She had the nerve to say she wasn’t rude. I told her about the “case closed” comment and she denied it saying “it was not in her vocabulary to say that” and that she had a witness (another worker). She said “fine, go ahead”, NOT APOLOGETIC AT ALL.

I wouldn’t have to write this letter, if you had a website with a complaints section like JACK IN THE BOX, MCDONALD’S, SUBWAY, PIZZA HUT and TACO BELL DO.

The customer is always right and JANET PASCUAL of Beretania Burger King DOES NOT KNOW THAT. She was rude, lied and egged me on to turn her name in. There are tons of hardworking people out there that deserve this job. JANET PASCUAL does not. I told her I would try to get her fired and I will.

I will be sending a copy of this letter to the headquarters of Jack in the Box, McDonalds, Pizza Hut, Taco Bell, and Subway (all next to your Burger King). I hope they share this story in their MANAGER TRAINING SESSIONS as a NOT WHAT TO DO scenario.

I will also solicit local news stations to do a story on customer service and how important it is in this struggling economy for companies LIKE YOURS.


Janet Pascual failed in so many areas because she KNEW she could be rude, lie and DARE me to complain about her because she must not get reprimanded for her rude actions. Trained managers know how to deescalate a problem, big or small (like this one). Janet should have said ‘sorry you feel that way mama, is there anything I can do?” She is NOT supposed to let it get to this level.

I was not rude to her. I was willing to pay for the products I wanted. I was also willing to come back time and time again. Janet Pascual has lost my business for your company.

I am only one person with the resolve to make sure that everyone who will listen will hear this story and boycott Burger King as well. I HOPE when I tell this story it has somewhat of a happy ending in which I can say Burger King DID SOMETHING to ensure JANET PASCUAL doesn’t lose the corporation any more business with her rude, smug attitude.

Please contact me at my email: to inform me that you have done something to ensure that JANET PASCUAL will never be rude to another customer again. I don’t want or need an apology. I want action.

Former satisfied customer,

While traveling through Moab, we stopped at Burger King for a milk shake. The manager was berating an employee in front of costomers. He was also rude to the customer in front of me in line. The man paid and did not receive a burger and he also did not receive cups for his drinks. The manager acted as though the errors were his fault. When he waited on me, I gave him a $10.00 bill. He did not have the needed coins in the register and was rude to me and an employee because he had to get more change. This manager needs a course in how to treat employees and customers! Thank you, Jan Ivy, Merced, California

I AM WITH THE REST OF YOU ABOUT THE NEW COMMERCIAL FOR THE KIDS MEAL AT BURGER KING. I DONT KNOW WHAT THEY WERE THINKING, DID THEY REALLY THINK THAT PARENTS WERE GOING TO RUN OUT TO THERE ESTABLISHMENT AFTER SEEING THE COMMERCIAL AND GET THERE KIDS A MEAL THERE? YOU WOULD HAVE TO BE AN IDIOT. I HOPE THEY ARE LOSING SO MUCH BUSINESS FROM THIS, I KNOW THAT I AM TELLING EVERYONE I KNOW AND I DO KNOW A LOT OF PEOPLE AND I TELL PEOPLE I DONT KNOW. ARE THEY TRYING TO GET LITTLE CHILDREN TO THINK OF WOMEN AS SEX OBJECTS NOW? EVEN MY 10 YEAR OLD NIECE SAID IT WOULD HAVE BEEN FUNNY IF THEY HAS A BUNCH OF SPONGE BOBS WITH SQUARE BUTTS. NOW HOW IS THAT FOR MARKETING? THEY SHOULD GET KIDS TO DO THERE MARKETING INSTEAD OF THE IDIOTS THEY ARE PAYING NOW, UNLESS THE MARKETERS ARE TRYING TO PUT THEM OUT OF BUSINESS, OR THEY ARE A BUNCH OF DIRTY OLD MEN OR PURVERTS. AND NICKELODON SHOULD BE ASHAMED OF THEMSELVES TO, THEY ARE ALLOWING THIS WITH THERE CHARACTER SPONGE BOB, WHAT ARE THEY THINKING. I WILL NOT BE GOING TO THERE ESTABLISHMENT AND I HAD TO EXPLAIN THIS TO MY 7 YEAR OLD DAUGHTER AS BEST I COULD.
WAKE UP BURGER KING!!! YOU IDIOTS!!!

I am very uhappy with not being able to purchase the "Star Trek Glasses" because I don't purchase a value meal. 1). I don't eat fast food...due to the content of fat and calories. I still wish to purchase the Star Trek Glasses. And I have already purchased 2 without purchasing a value meal. Today, I went through the drive through and they refused my purchase of the last 2 glasses.

I understand your promotion. I still would like to purchase the glasses. My thought is, "if I have already been able to purchases 2 without the value meal, I should and I want the other 2 glasses." I am a single woman, so, there isn't anyone to eat the value meal for me. I should have options and there aren't any according to the manager on duty today.

This is unfair and not right (in ). Poor customer service. There should be exceptions to the rule. For those of us that choose to eat healthy. YES!!! I want the last 2 glasses...right now I have "kirk" and "Uhura."

Here is my: Lilymsrie Vierra
P.O. Box 4301
Lancaster, California 93539

Yes, of course I am willing to pay for the last 2 Star Trek Glasses, that was never the issues.


Thank you for your time,
Lilymarie Vierra

i went into the bathroom at burger king in copperas cove texas i accidently went into a stall with an employee in it he was tossing off

i stepped back apoligised for barging in (the stall wasnt locked) waited for another to open up (i wasnt gonna use the tiolet this guy was using)

then this guy leaves the stall without washing his hands minutes later i see him on the grill cooking this is absolutly disgusting

i for 1 will never eat there again and i encourage no one else to ever eat there