I have been visiting the only burger king in Arvin for years. Lately, when I pull through the drive-through, I give the clerk my money, and they ask me to back up behind the pole so that I don't increase their time per car ratio. I'm not sure how the employees are compensated or trained with the timing mechanism. But, I am sure that "tricking the system" by having customers back up to restart the clock is not the intention. And, this practice is irritating to the customer. In addition, I am 47 years old and was called "G" when I received my order. "Here you go, G", were the words that accompanied my order. There is no G in any of the parts of my name, and i'm not a rap star. I consider being called G disrespectful. Mostly, however, I don't like going forward, reverse, forward, and sometimes, reverse again, if the food is slow, to make the shift's drive-thru times look good.

I only go to get the BK Veggie Burger and sometimes onion rings. It doesn't matter which Burger King I go to in Los Angeles they cannot seem to get it right. If I ask for mustard, ketsup, onions and pickles with no lettuce, I will get extra lettuce, mayonaise which I loathe and no Ketsup for one example. I could give many examples but you get the idea. Sometimes their screwups are epic like when I received a Chicken sandwich with so much ketsup and mustard it was gushing out both sides. I am a vegetarian and don't eat chicken. I suppose I should have been happy that the condiments were half right??? It's seriously ridiculous and comical at this point.

This is Every Time I decide to go and be disappointed AGAIN!!! Their motto is "HAVE IT YOUR WAY" A JOKE!!!

Extremely slow service. Everytime I visit this location, I am asked to pull up out of the drive thru line and that someone will bring my food to me. This happens even if I am the only one in line. I have never received my food in less than 10 minutes.

this has become so aggrivating that I am no longer going to visit this location. Instead, I will visit, Mcdonlds, Wendy's or Taco Bell.

On August 9th I purchased a meal from burger king and used my stamp card. Which the Cashier accidentally punched the breakfast portion of the card instead of the lunch meal. So instead of having a free meal I was still one punch away. I didn't think much of it or that it would be a problem if I tried to use it later. The next day August 10, I tried to use the card and the cashier said she couldn't accept it. I explained I was just here yesterday and she punched it in the wrong spot. She asked me if I had a receipt to prove it and I did. So she called the manager over and he said sorry there is nothing he can do, To make sure they stamp it in the correct spot next time. I honestly think the manager had more than enough authority to resolve this situation but he completely refused and in the end I had to pay for the meal and received my last punch for my card. I've worked customer service before and I think this manager has a lot to learn. I obviously proved to be a loyal customer I don't think anyone would attempt to make a fuss over a punch card unless they were right and felt cheated. This happened at the Burger King on Yokota Airbase Japan. The name of the Manager was Mr. Satoshi.

I have a lot to say about this store. First No one ever washes there hands unless they know someone is watching. They never throw away expired food unless they know someone higher up is coming in. They change dates on all there food to make it seem good.They drop food on the floor and still use it. They never clean the place, again unless someone is there.

I would really recommend no one eating there. This place is so disgusting, the workers are nasty. A bunch of young kids running the place. If you go there at night you will probably find the workers all outside smoking, then of course when they go into make your food No hands get washed.They are rude to the customers, they will make fun of customers while you are standing right there. They have no respect for anyone. This place should be shut down. The only reason they pass their inspections is because they always come suring the day and the managers usually knows when they are coming. All I can say is if you don't want to get sick eat some place else.